SG Fleet is seeking a seasoned Complaints Resolution skilled to oversee complex, high-risk, escalated customer complaints within the Internal Dispute Resolution framework. You’ll act as a subject matter expert, ensuring regulatory compliance and driving continuous improvement to enhance customer experience and business outcomes.
The role involves guiding Complaints Resolution Specialists, analyzing trends, and partnering with Risk and Compliance teams to maintain regulatory alignment.
#J-18808-Ljbffr
📌 Senior Complaints Resolution & IDR Lead (Sydney)
🏢 SG Fleet
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.