Location: Dandenong South, Melbourne VIC (On-site / Local travel)
Employment Type: Full time
About the Role:
SDLG Australia is expanding its local presence in Melbourne! We are seeking an experienced and hands-on Service Manager to lead, manage, and elevate our aftersales and dealer service operations across the market.
In this role, you will be pivotal in driving technical support, enhancing dealer service capabilities, optimizing spare parts management, and ensuring continuous customer satisfaction for our range of Excavators, Wheel Loaders, and Road Machinery.
Key Responsibilities:
- Manage, plan, and audit aftersales service standards and capabilities across our overseas dealer network.
- Conduct technical training and skill certification for dealer service engineers and technical staff.
- Provide expert technical consultation and hands-on assistance for complex equipment troubleshooting.
- Analyze spare parts inventory levels with dealers to optimize stock planning and supply efficiency.
- Monitor competitor service policies, product quality metrics, and market feedback.
- Oversee warranty claims processing,
service reports, and field condition data collection.
- Assist dealer service stations in developing operational protocols and expanding their service business direction.
Requirements & Qualifications:
- Full Working Rights in Australia.
- Proven background (3+ years) in the Heavy Equipment / Construction Machinery / Earthmoving Machinery industry.
- Strong hands-on mechanical and technical experience (machine diagnostics, component assembly/disassembly).
- Proficient in reading electrical, hydraulic, and mechanical technical schematics.
- Deep understanding of the dealer/distributor business model and aftersales strategies.
- Excellent communication skills (written and spoken) for technical training and stakeholder management.
- Based in or willing to commute to Dandenong South, VIC, with readiness for periodic local travel.
What We Offer:
- Competitive remuneration package (Base Salary + Performance Bonus + KPI).
- Key leadership role in a growing international brand within Australia.
📌 Service Manager – Heavy Equipment (Melbourne)
🏢 Compass Point Hires
📍 Melbourne
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