Team Leader – Mental Health & Disability Support (SIL)

KinAya Support | Ridgehaven, Adelaide SA

Lead with Purpose. Make a Meaningful Difference.

KinAya Support is seeking an experienced, proactive and compassionate Team Leader to oversee a Supported Independent Living (SIL) service in Ridgehaven.

The ideal candidate will have strong experience in mental health, psychosocial disability, complex behaviours, Positive Behaviour Support and operational leadership.

This position combines hands-on team leadership with stakeholder coordination, professional communication, appointment management, documentation and NDIS compliance.

Key Responsibilities

Team Leadership & SIL Operations

- Lead, supervise, mentor and support Disability Support Workers.
- Oversee daily SIL operations, staff rostering, shift handovers and service delivery.
- Monitor staff performance and ensure consistent implementation of support plans.
- Conduct team meetings, provide coaching and identify training needs.
- Maintain a safe, qualified and person-centred support environment.

Mental Health & Behaviour Support

- Implement and monitor Behaviour Support Plans (BSPs), including proactive and preventative strategies.
- Recognise early warning signs of emotional distress, mental health deterioration and behavioural escalation.
- Guide staff in de-escalation techniques and trauma-informed, recovery-oriented approaches.
- Promote independence, emotional wellbeing, structured routines and community participation.

Stakeholder Communication & Coordination

- Act as a key point of contact for support coordinators, behaviour support practitioners, allied health professionals, families and other relevant stakeholders.
- Prepare and respond to professional emails, enquiries, requests and stakeholder concerns in a timely manner.
- Coordinate participant appointments, therapy sessions, stakeholder meetings and follow-up actions.
- Ensure appointments are communicated to relevant staff and appropriately reflected in the roster.




- Provide regular updates regarding participant progress, incidents, changes in support needs and service delivery.
- Escalate clinical, behavioural, operational and safeguarding concerns promptly to management and relevant professionals.
- Maintain accurate records of stakeholder communication, meeting outcomes and agreed actions.

NDIS Compliance, Documentation & Reporting

- Ensure service delivery aligns with NDIS Practice Standards, organisational policies and participant support plans.
- Oversee accurate and timely incident reporting, progress notes, ABC behaviour data collection and ShiftCare documentation.
- Monitor incident trends, behavioural patterns and changes in participant support needs.
- Prepare and contribute to monthly participant reports, behaviour summaries, risk assessments and stakeholder updates.
- Escalate potential reportable incidents and restrictive practice concerns to the appropriate internal compliance personnel.
- Support NDIS audits, quality assurance activities and continuous improvement processes.
- Ensure documentation is accurate, confidential, professional and completed within required timeframes.
- Follow up outstanding documentation, corrective actions and compliance requirements.

Essential Requirements

- Demonstrated experience in mental health, psychosocial disability or complex behavioural support.
- Previous leadership or supervisory experience within disability or community services.
- Strong understanding of Positive Behaviour Support and de-escalation strategies.
- Excellent written and verbal communication skills,



including professional stakeholder email correspondence.
- Strong organisational skills with the ability to coordinate appointments, follow up actions and manage competing priorities.
- Knowledge of NDIS Practice Standards, incident reporting and safeguarding responsibilities.
- Confidence using Microsoft Outlook, Microsoft Office and electronic care management systems.
- Ability to work independently, take initiative and escalate concerns appropriately.
- Current NDIS Worker Screening Check.
- Current First Aid and CPR certification.
- Valid Australian driver's licence.
- Full Australian working rights.

Desirable:

- Certificate IV in Mental Health, Disability or a relevant qualification.
- Experience managing SIL services.
- Experience implementing Behaviour Support Plans.
- Experience with ShiftCare or similar systems.
- Previous experience coordinating multidisciplinary stakeholder teams.

What We Offer

- Competitive salary of $75,000–$85,000 + superannuation, negotiable based on experience.
- Permanent full-time employment.
- Supportive operational management and compliance teams.
- Professional development and leadership opportunities.
- Opportunity to make a meaningful difference in mental health and disability support.

About KinAya Support KinAya Support is a registered NDIS provider committed to delivering high-quality, person-centred disability services across South Australia.

We value professionalism, accountability, teamwork and effective communication in achieving positive participant outcomes.

How to Apply

Please apply through SEEK with your current resume and a brief cover letter outlining your experience in mental health, complex behaviour support, team leadership and stakeholder coordination.

Join KinAya Support and help deliver exceptional disability support through effective leadership and collaboration.

You can email Resume and Cover letter - [email protected]

📌 Team Leader – Mental Health & Disability Support (Ridgehaven)
🏢 Kinaya Support
📍 Ridgehaven