- Own strategic enterprise accounts with high commercial impact

About Our Client

Our client is a well-established Australian technology business supporting organisations through a market-leading digital platform used across a large customer network. With a strong reputation in its sector and a growing enterprise customer base, the business is continuing to invest in its commercial function to strengthen strategic partnerships, increase customer value and support sustainable long-term growth.

Job Description

- Manage a portfolio of enterprise and multi-site customers, taking responsibility for retention, expansion and commercial performance.
- Build relationships with senior stakeholders, including executive decision-makers, procurement teams and operational leaders.
- Develop and execute account plans that uncover growth opportunities across sites, business units and service offerings.
- Lead contract renewals, commercial discussions and complex buying processes from initial engagement through to close.
- Facilitate strategic review meetings that demonstrate value, align priorities and strengthen long-term partnerships.
- Analyse customer engagement, utilisation trends and commercial performance to identify risks and opportunities.
- Collaborate with internal teams to improve adoption,



customer outcomes and overall account health.
- Contribute customer and market insights that help inform broader commercial and growth strategies.

The Successful Applicant

- 5+ years' experience in Account Management, Customer Success or SaaS sales.
- A proven history of managing and growing complex enterprise relationships.
- Strong commercial acumen with experience leading negotiations and renewal discussions.
- Confidence engaging executive and C-suite stakeholders.
- Experience managing multi-stakeholder sales processes with long deal cycles.
- Ability to turn customer insights into strategic growth plans and commercial outcomes.
- Comfortable using CRM, reporting and AI-driven tools to improve performance and productivity.
- Exposure to regulated or highly professional service environments will be viewed favourably.

What's on Offer

Market-competitive salary, dependent on experience, plus a generous uncapped incentive structure.You'll join a business where enterprise account management is viewed as a strategic function, giving you the opportunity to influence key customer outcomes, shape commercial conversations and contribute to the ongoing growth of a well-established organisation.

📌 Enterprise Account Manager (Melbourne)
🏢 Michael Page
📍 Melbourne