At Merlo Coffee, we believe great coffee is only part of the story, exceptional experiences are what bring people back.

We’re looking for 2 x experienced Store Managers to lead our Eagle Farm Torrefazione and our Paddington Torrefazione. Someone who thinks like a business owner, leads with purpose and is passionate about delivering premium customer experiences every single day.

If you thrive on building strong teams, driving performance and creating environments where customers feel genuinely welcomed, this could be your next move.

About the role

As a Store Manager, you’ll lead the day-to-day operations of one of our cafés, owning results, developing your team and ensuring every customer interaction reflects that special Merlo feeling.

You’ll balance people, product and performance, creating a store that runs smoothly, feels great to work in and consistently delivers the quality you’d expect from our renowned brand.

What you’ll be responsible for

- Leading, coaching and developing a high-performing team
- Creating exceptional customer experiences that drive loyalty
- Managing store financials including wages, sales and cost control
- Upholding Merlo’s quality standards across coffee, food and service
- Driving local store initiatives and community engagement
- Building a strong team culture
- Maintaining a safe, organised and well-presented environment

Who we’re looking for

We want leaders who see retail as a business and who are passionate about creating exceptional customer experiences.

You’ll bring:

- Proven experience managing a café,



restaurant or hospitality business including scheduling staff, managing inventory, and ensuring compliance with health and safety regulations.
- Strong leadership, communication, and organizational skills are essential, as well as a passion for food and hospitality.
- Strong commercial acumen and confidence with KPIs and budgets
- A genuine passion for customer experience and quality
- Exceptional leadership and people development skills
- Strong attention to detail and quality
- The ability to stay calm, organised and solutions-focused in busy environments
- A hands‑on leadership style, you lead from the floor
- A love of coffee and an enthusiasm to learn
- Work for a respected Australian specialty coffee brand rich in history
- Real autonomy to run your store like a business
- Strong support from retail leadership and head office
- Career growth opportunities across retail, operations and leadership
- Amazing staff discounts and coffee perks (of course)
- A culture built on quality, community and genuine connection
- A feel‑good brand that genuinely cares for our people, community, and environment.

At Merlo we care about our people, our customers and of course our coffee. To ensure we successfully continue to maintain the Merlo magic,



we follow the ‘Merlo RECIPE in everything we do.

Respect – Excellence – Customer Service – Integrity – Passion – Education.

For more information on employment requirements and store locations visit: www.merlo.com.au.

At Merlo we believe that excellent coffee is more than just a beverage – it's a moment of connection, inspiration, and indulgence. Whether you're savouring a rich espresso in the morning or enjoying a cozy cappuccino with friends, our simple philosophy has never changed – freshly roasted coffee served by people who are passionate about coffee.

30 years on, Merlo Coffee is proud to be one of Australia’s leading independently owned and operated specialty Coffee Roasters. In addition to supplying our own Merlo stores with freshly roasted coffee every day, we also supply to more than 1,700 cafes and restaurants throughout Australia.

At Merlo we believe that great coffee is more than just a beverage – it's a moment of connection, inspiration, and indulgence. Whether you're savouring a rich espresso in the morning or enjoying a cozy cappuccino with friends, our simple philosophy has never changed – freshly roasted coffee served by people who are passionate about coffee.

30 years on, Merlo Coffee is proud to be one of Australia’s leading independently owned and operated specialty Coffee Roasters. In addition to supplying our own Merlo stores with freshly roasted coffee every day, we also supply to more than 1,700 cafes and restaurants throughout Australia.

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📌 Store Managers - Eagle Farm & Paddington (Brisbane)
🏢 Merlo Coffee
📍 Brisbane