About the opportunity

McGrath is seeking a friendly, professional, and well-organised individual to join our team at our land sales office in Pokolbin.

This is an excellent opportunity for someone who enjoys meeting people, delivering outstanding customer service and working in a professional real estate environment.

Working every Saturday and Sunday, you will be the first point of contact for visitors to our land sales office, ensuring every customer receives a warm welcome while providing valuable administrative support to our land sales team.

This is a customer service and administration role, not a property sales position.

Key responsibilities

- Welcome visitors to the sales office in a friendly, qualified, and approachable manner.

- Record customer enquiries and contact details accurately and ensure they are promptly passed onto the land sales team.

- Maintain and update customer records and enquiry information in our database.

- Assist with scheduling appointments and coordinating follow up requests for the sales team.

- Respond to general telephone and email enquiries and direct property related questions to the appropriate sales representative.

- Provide visitors with approved brochures, information packs, and marketing materials.

- Ensure the sales office, reception area and customer facilities are clean, tidy, welcoming, and professionally presented.

- Maintain brochure displays, signage, and other promotional materials.

- Monitor supplies of brochures, stationery, and office essentials.

- Assist with general administration, filing, scanning, and data entry.

- Prepare a brief weekend enquiry report for the sales team, including visitor numbers, enquiries received and follow-up actions required.

- Assist with the general opening and closing procedures of the sales office.

About you





We are looking for someone who is reliable, personable and takes pride in providing an excellent customer experience.

Ideally, you will have:

- A friendly, confident, and professional manner.

- Excellent communication and interpersonal skills.

- Strong attention to detail and organisational skills.

- Good computer skills and confidence with data entry.

- The ability to work independently and manage a reception environment.

- A positive attitude and a willingness to assist wherever needed.

- Professional presentation and genuine enjoyment of working with people.

- Availability to work both Saturday and Sunday on an ongoing basis.

Previous real estate experience would be highly regarded but is not essential. Experience in reception, hospitality, administration, or customer service would also be well suited to this position.

A real estate licence or certificate of registration is not required, as this is an administrative support position with no property sales or negotiation responsibilities.

What we offer

- A permanent part-time position with consistent weekend hours.

- A welcoming and professional team environment.

- The opportunity to work at one of the Hunter Valley's most recognised residential communities.

- Training and support to become familiar with our office procedures and customer enquiry systems.

- A varied role combining customer interaction and administration.

Hours and location

Saturday: 10:00 am – 4:00 pm

Sunday: 10:00 am – 4:00 pm

Location: McGrath Land Sales Office, Pokolbin NSW

Employment: Permanent part-time, 12 rostered hours per week.

If you are friendly, organised, reliable and enjoy providing exceptional customer service, we would love to hear from you.

Please submit your resume and a brief introduction outlining your relevant experience and interest in the position.

📌 Weekend Sales Office Host & Administration Assistant (Pokolbin)
🏢 McGrath Estate Agents
📍 Pokolbin