Are you passionate about providing exceptional customer service, building trusted relationships and being part of a growing business?

We are seeking an enthusiastic, proactive and customer-focused professional to join Fernland, an established and respected business in the horticultural industry, known for its quality products and outstanding customer service.

With more than 40 years of experience, Fernland supplies a diverse range of nursery supplies, turf care products, horticultural structures and specialised agricultural products.

This is a hands-on, diverse role combining customer service and sales support. You'll play an important part in ensuring customers receive the exceptional service Fernland is known for, while providing valuable support to the external sales team.

Your day-to-day responsibilities will include:

- Responding to inbound customer enquiries via telephone, email and website.
- Building and maintaining positive relationships with customers and internal stakeholders.
- Processing customer orders accurately and efficiently.
- Providing product information and assisting customers with their enquiries.
- Supporting the external sales team to ensure a seamless customer experience.




- Following up on customer requests and ensuring enquiries are actioned promptly.
- Working collaboratively with the broader team to ensure the smooth running of daily operations.

No two days will necessarily be the same, so the ability to be flexible, adaptable and enjoy a varied workload will be important.

You'll be someone who genuinely enjoys helping people, takes pride in providing great customer service and understands the importance of building strong relationships.

You will bring:

- Previous experience in customer service, sales support or a similar role.
- Excellent communication skills and a confident, professional telephone manner.
- Strong organisational skills and attention to detail.
- The ability to manage competing priorities and take ownership of your work.
- Proficiency in Microsoft Word and Excel.
- A positive, flexible and proactive approach.
- The ability to work both independently and as part of a supportive team.
- A willingness to embrace change, learn new systems and contribute to continuous improvement.

If you're someone who enjoys working with people, takes pride in delivering exceptional customer service and is looking for your next opportunity, we'd love to hear from you.

📌 Customer Service & Sales Support (Yandina)
🏢 HRM CONTRACTING AND CONSULTING
📍 Yandina