Be the voice of Lively & Peachy Properties

Some people have a way of making others feel instantly looked after. If that sounds like you, we would love to meet you.

We are looking for a Guest Services Assistant to be a warm, confident first point of contact across Lively Properties and Peachy Properties. From the first phone call to the final check-out, you will help guests feel welcome, informed and supported.

This is a full-time, on-site role based in Mornington. We are keen to have the right person start as soon as possible.

About us

Lively Properties and Peachy Properties manage luxury homes and character-filled short stays across Victoria. We care about thoughtful service, beautiful properties and doing what we say we will do. You will work closely with our property managers and guest communication team to bring that care into every conversation.

What you will do

- Answer phone calls and respond to guest enquiries by email and booking platforms with warmth, clarity and professionalism.

- Help guests choose the right property, answer questions about availability and stays, prepare quotes and follow up booking enquiries.

- Support guests before arrival, during their stay and after check-out, including arrival instructions and practical questions.

- Take ownership of guest concerns, coordinate a response with the right team member and follow through until the issue is resolved.

- Work with our property managers, operations team and guest communication team so information is accurate and nothing gets missed.

- Assist with reservations, calendar updates,



property information and day-to-day administration using systems such as Guesty, Breezeway and our CRM.

- Keep clear records and handovers, and help improve the way we communicate and deliver service.

What we are looking for

- A warm, confident phone manner and excellent written communication. You enjoy speaking with people and making them feel at ease.

- Experience in customer service, hospitality, reservations, reception or a similar role.

- Someone who stays calm when plans change, listens carefully and finds practical solutions.

- Strong organisation and attention to detail, with the ability to manage competing priorities and follow up without being chased.

- Confidence learning new technology and using modern tools, including AI, thoughtfully while keeping communication personal.

- A collaborative attitude and a willingness to take responsibility for the guest experience.

Experience with short-stay accommodation, Guesty or Breezeway would be helpful, but we are equally interested in the right service mindset and ability to learn.

Why join us?

- A varied role across two distinctive property brands.

- A Mornington base and close collaboration with the team.

- The chance to contribute ideas, improve systems and grow with the business.

- Salary based on experience.

Ready to join us?

Apply with your CV and a short cover letter telling us why this role suits you, an example of a time you turned a difficult customer experience around, and when you could start. We are keen to appoint someone as soon as possible.

📌 Guest Services Assistant | Lively & Peachy Properties (Mornington)
🏢 Lively Properties
📍 Mornington