SALARY

$88,8462 - $98,779 New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Perks

We offer a comprehensive perks package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits .

LOCATION

Seattle, WA (In-Person)

JOIN OUR MISSION TO END HOMELESSNESS

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement - and who bring steady, values-aligned service in moments that are complex or high-stress.

About This Role

The Site Operations Manager (SOM) is the onsite operational leader for an assigned supportive housing building. This position ensures a secure, clean, and welcoming environment for residents, staff, and visitors while upholding Plymouth Housing s mission-driven commitment to dignity and community.





The SOM oversees all building operations, including rent collection, unit turnover, cleanliness, safety, compliance, and hospitality-forward resident services. They lead the 24/7 operations team, manage building budgets, track key performance indicators, and maintain readiness for inspections and emergencies. Working closely with partners across departments—including Facilities, Safety, and Resident Well-Being, the SOM ensures consistent service delivery, stable building systems, and a respectful, inclusive community environment.

Primary Responsibilities

- Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
- Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
- Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
- Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
- Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
- Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
- Manage building budgets, review expenses,



and track inventory of supplies and janitorial materials.
- Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
- Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
- Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth s values.
- Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
- Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
- Collaborate with cross-department partners to ensure clean, safe, and reliable housing environments for all residents.
- Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.

Knowledge, Skills, And Attributes We Need From You

- Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
- Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
- Strong knowledge of landlord-tenant law, Fair Housing, ADA, and housing regulations, with the ability to apply them accurately in daily operations.
- Excellent de-escalation, crisis response, and conflict resolution skills using trauma-informed and harm-reduction frameworks. <

📌 Site Operations Manager (Redmond)
🏢 Plymouth Housing
📍 Redmond