Samsung Electronics Australia is seeking a B2B Customer Experience Specialist to manage complaints, warranty claims and escalations from enquiry to resolution. You will investigate issues across product, delivery and payment, and coordinate refunds or replacements within policy and Australian Consumer Law. You'll work with internal teams, logistics providers and service partners to achieve timely resolutions, provide proactive updates to customers, and drive continuous service improvements in a
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📌 B CX Specialist — Global Tech Leader + Samsung Discounts (Sydney)
🏢 People2People
📍 Sydney
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