Medical Receptionist - Maternity Leave Cover Medical Receptionist – Maternity Leave Cover

6 Month Fixed-Term Contract | 76 hours per fortnight | Monday to Friday Commencing November 2026

Join a Trusted and Established Skin Cancer Clinic Skin Clinic Robina is a busy, well-established skin cancer and cosmetic clinic providing high-quality, evidence-based care to patients across the Gold Coast and surrounding regions.

We are looking for an experienced Medical Receptionist to provide maternity leave cover for a period of six months.

This is a hands-on front desk role, working as part of a close-knit reception team alongside our nursing team, doctors and Practice Manager. You will play an important part in making sure our patients have a welcoming, professional experience and the clinic runs smoothly each day.

This position is 76 hours per fortnight, Monday to Friday, between 7:30am and 5:30pm.

Key Responsibilities

Provide a welcoming and professional experience for patients, in person and over the phone

Answer incoming calls, and provide patients with accurate information about our skin cancer and cosmetic services

Manage appointments, registrations, patient enquiries and payments

Manage and respond to patient emails and enquiries

Manage waitlists, referrals, recalls and patient communications (including SMS) to help keep our appointment books full

Maintain accurate patient records, including electronic filing and scanning, and patient confidentiality

Complete end-of-day banking and Tyro settlements

Assist with Medicare / DVA billing requirements

Liaise with insurers, employers,



solicitors and other external stakeholders when required

Assist with promotions and patient communications as required

Provide administrative support to doctors, nurses and management, and assist with other tasks as required to support the smooth running of the clinic

Follow clinic policies and procedures

Maintain the presentation and cleanliness of reception and shared clinic areas

About You You are an experienced medical receptionist who is confident, organised and comfortable working in a busy clinical workplace. You will be someone the team can rely on to keep the front desk running smoothly.

To be successful in this role, you will have:

Previous experience as a medical receptionist within a general or specialist medical practice (essential)

Experience using Xestro Practice Management Software or similar medical practice management systems

A strong understanding of GP Medicare/DVA billing

Excellent communication and interpersonal skills, with the confidence to communicate effectively with patients, doctors, nurses and other health professionals

Strong organisational skills and attention to detail

The ability to manage competing demands and remain calm and professional in a busy environment

The ability to handle patient enquiries and concerns calmly, and to escalat[e] to the Practice Manager when needed

A professional, friendly and empathetic manner, with a strong commitment to providing an exceptional patient experience

Professional presentation and a high standard of personal and workplace professionalism

The ability to work independently while also contributing positively to a close-knit team

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📌 Medical Receptionist (Gold Coast)
🏢 Skin Clinic Robina
📍 Gold Coast