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The University of Newcastle is seeking an experienced Senior Manager, Quality to lead the development and implementation of a comprehensive quality management framework across Infrastructure and Facilities Services (IFS).

This is an influential leadership opportunity to shape how quality, risk, compliance and performance are managed across a broad and complex operational environment. Working closely with senior leaders and stakeholders, you will drive a culture of accountability and continuous improvement, ensuring our systems, processes and services are effective, compliant and aligned with the University's strategic objectives.

With responsibility spanning the breadth of the University's infrastructure and facilities operations, you will have the opportunity to make a tangible impact on how services are delivered across our campuses and the experience of our staff, students and broader University community.

The role

Reporting to the Associate Director, Engagement, Commercial and Business Quality, you will lead the quality management function within IFS, providing strategic advice and driving initiatives that strengthen organisational performance and service excellence.

Key responsibilities will include:

- Quality Management: Lead the development, implementation and continuous improvement of the IFS Quality Management System, aligned with ISO 9001 principles and organisational objectives.
- Risk and Compliance: Oversee risk management, governance and compliance frameworks, ensuring operational practices meet legislative, regulatory and University requirements.
- Performance and Assurance: Establish performance monitoring, audits and review programs to identify emerging issues,



assess effectiveness and drive evidence-based improvements.
- Continuous Improvement: Lead improvement initiatives and projects that enhance service quality, operational efficiency and the effectiveness of IFS processes.
- Strategic Advice: Provide expert advice, reporting and recommendations to senior leaders, supporting informed decision-making and the achievement of strategic priorities.
- Safety and Business Continuity: Provide oversight of safety compliance and performance, and lead risk and business continuity planning to support the resilience of essential services.
- Leadership and Stakeholder Engagement: Build strong relationships across IFS and the wider University, promoting quality, accountability and a proactive approach to improvement.

About you

You are an experienced quality management qualified who enjoys working across complex operational environments and translating strategic objectives into practical frameworks, processes and measurable improvements.

You will bring:

- Demonstrated experience developing, implementing and maintaining quality management systems, with a strong understanding of ISO 9001.
- Extensive knowledge of quality assurance, risk management, governance, compliance and continuous improvement methodologies.
- Experience designing performance monitoring frameworks,



audits, inspections and review processes to assess organisational effectiveness and identify improvement opportunities.
- Strong analytical and problem-solving skills, with the ability to interpret information, identify trends and develop evidence-based recommendations.
- Highly developed written and verbal communication skills, including the ability to prepare quality reports, present complex information and influence senior stakeholders.
- Demonstrated ability to lead improvement initiatives, engage diverse stakeholders and embed sustainable changes across an organisation.

This continuing role is full time at a HEW 9 Higher Education Worker Level and is located at Callaghan Campus

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 20 30 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

For more information click here – Our University.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

- A remuneration of $140791 - $150846 p.

📌 Senior Manager Quality (Newcastle)
🏢 University of Newcastle
📍 Newcastle