Client Services Officer | Home Assist Secure | Churches of Christ | Kenmore | Permanent Full Time

Permanent Full Time opportunitySalary packaging benefits & 5 weeks annual leaveSupportive & Experienced team

About the Opportunity

As a Client Services Officer with Churches of Christ , Home Assist Secure at our head office, you'll play an important role in provide customer service and administrative support for our vital community services. Join a friendly, caring and community minded team, you will enjoy supporting our clients to remain living independently, bringing light into their homes.

What you'll be responsible for

- Answering a high volume of inbound and outbound calls, emails and client enquiries;
- Understanding and actioning a diverse range of client requests and queries in a fast-paced setting;
- Receiving client feedback and resolving or escalating issues as appropriate;
- Managing records in line with accreditation standards and providing administrative support to the team, including compliance reporting;
- Actioning client, contractor, and staff enquiries, referrals, booking confirmations and cancelations.

About you

You are approachable, organised, and genuinely committed to creating positive client experiences. A practical problem-solver who can manage competing priorities, work accurately and remain calm and professional in a busy customer service environment.

You'll ideally bring:

- Certificate III in Business Administration, or an equivalent level of expertise and experience. (Highly regarded)
- Previous experience in large volume call taking will be highly regarded.
- The ability to receive client feedback and resolve and report any issues where appropriate.




- Ability to provide efficient and effective data entry with attention to detail.
- Proven skills across Microsoft Office applications (i.e., Word, Excel).

Importantly, you will be someone who closely aligns with our organisational values of Integrity, Compassion, Excellence and Courage, and is committed to providing exceptional care to older people.

Why join Churches of Christ?

Churches of Christ is one of Australia's largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning more than 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care and residential aged care, with services across Queensland and Victoria.

What we offer

- Competitive remuneration and superannuation
- Ability to take-up an ATO supported benefit of up to $18,549 on living expenses (mortgage repayments, rent, entertainment) paid from your gross income – before tax. Potentially reducing your tax burden, dependent upon individual circumstance, working for a for-purpose organisation.
- Generous annual leave to support your wellbeing and work-life balance.
- A supportive and positive workplace culture where collaboration and compassion matter.
- Meaningful work where you can make a genuine difference in the lives of older Australians.
- Opportunities for ongoing learning, development and professional growth.
- The opportunity to be part of a values-driven organisation committed to quality, dignity and compassionate care.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.

📌 Client Services Officer (Brisbane)
🏢 Churches Of Christ
📍 Brisbane