KinyaraHealth is a business with a unique mission: to keep personal, local care alive for ageing Australians and people living with disability-helping individuals find their forever home care within one of our remarkable,community‐foundedbrands across New South Wales,Victoriaand South Australia.

In the face of significant industry reform,we'vedoubled down on this commitment. As a result,Kinyarahas grown at pace-expanding into the hearts and homes of more Australians, while staying true to the local care that defines us.

Our growing groupoperatesthrough a distinctive service model, wherelong‐establishedcommunity businesses (some with legacies of up to 45 years) have their histories and connections honoured. These local teams are supported by shared services and atechnology‐forwardapproach that strengthens consistency and sustainability-withoutever compromising client experience or community connection.

Through growth and transition, weremaindeeply anchored to our purpose, qualitystandardsandculture -creating an environment that attracts thoughtful, capable people who are motivated to do meaningful work and make a genuine impact.

About The Role

Join our team and be the first point of connection for individuals and families exploring home care.

The Client Relationship Specialist blends sales, service and genuine care. You'll guide older Australians through one of the most important decisions they make, helping them understand their Support at Home options and confidently take their next step.

You'll own the end-to-end client journey, from first enquiry through to onboarding, building trust, understanding needs and converting interest into meaningful, long-term care relationships.

This is a true community-facing role.



You'll be out on the road most days, meeting prospective clients in their homes, building relationships and creating real connection at the point it matters most. The current role scope is centred on in-home visits, with phone and community engagement supporting the broader client journey.

This role will suit someone who enjoys being on the road, is comfortable with the pace and accountability of a performance-driven environment and takes pride in delivering outcomes without compromising the client experience. We take a"serve and solve" approach, focusing on understanding and meeting client needs first, with robust results following naturally. This approach is consistent with the broader care consultation model being built across Kinyara.

This is a highly field-based role, supporting clients across Melbourne's Metro North and West, with most of your time spent in the community. You'll have access to our Tullamarine and Balaclava offices, with WFH flexibility where appropriate.

Key responsibilities include:

- Lead in-home consultations, understanding client needs and guiding them towards the right care solution
- Build trust with clients and families and help them make confident, informed decisions
- Conduct timely follow-up and progression of enquiries to maintain momentum
- Manage your own pipeline and prioritise activity to achieve consistent outcomes




- Work closely with Growth and local service teams to support a smooth transition into care
- Provide clear, practical information on services, pricing and onboarding requirements
- Maintain accurate client documentation and CRM records

About You

You're someone who builds trust quickly and knows how to guide people through important decisions with confidence.

You're commercially aware, but your approach is grounded in empathy and doing the right thing. You know how to move a conversation forward and achieve an outcome without losing sight of the person in front of you.

You're comfortable in a fast-paced, high-ownership role. You take initiative, manage your time well and follow things through without needing close direction. Most importantly, you'll genuinely enjoy being out on the road, meeting new people and building relationships face-to-face.

Our ideal candidate will also have:

- Experience in sales, business development, customer service or another relationship-led role
- Confidence assessing needs and translating them into practical, tailored recommendations
- Strong communication, questioning and active listening skills
- The ability to manage a pipeline and maintain consistent follow-up
- Good organisation and confidence using CRM systems
- Sound judgement and a genuine care for the client experience

Experience in home care, healthcare or community services will be highly regarded, but isn't essential. We're equally open to a great salesperson with heart and a willingness to learn quickly.

Other rolerequirements:

- Driver licenceand access to a registered and insured vehicle
- Background check:NDIS Worker Screening Check o

📌 Client Relationships Specialist (Melbourne)
🏢 Kinyara Health
📍 Melbourne