Customer Service & Relationship Management

- Build and maintain positive relationships with existing customers.
- Confidently make and receive customer telephone calls.
- Respond professionally to customer enquiries, complaints and billing concerns.
- Follow up with customers to resolve outstanding matters.
- Maintain regular communication with customers to ensure service satisfaction.

Accounts Receivable & Invoice Support

- Work closely with the Finance and AR departments.
- Follow up outstanding invoices and customer payments by telephone and email.
- Assist with invoice enquiries, disputes and payment reconciliation.
- Understand invoicing procedures, payment allocation and basic account reconciliation.
- Follow up outstanding purchase orders,



invoice approvals and payment confirmations.
- Assist with customer statements and overdue account follow-ups.

Customer Portals & Administration

- Learn and manage multiple customer portals for invoice submission and tracking.
- Follow up rejected invoices, missing documents and payment processing issues.
- Maintain accurate customer records and communication notes.
- Coordinate with internal departments to resolve customer billing and service issues.

Pay: $63,200.00 – $85,000.00 per year

Work Location: Remote

📌 Service accounts coordinator (Melbourne)
🏢 United Lifts
📍 Melbourne