CASUAL PHYSIOTHERAPY RECEPTIONIST

Start Date: December 2026

ABOUT US

We're a friendly, family-focused physiotherapy clinic in Cheltenham, offering high-quality Physiotherapy, Women's Health and Clinical Pilates services in a supportive and welcoming setting.

We pride ourselves on exceptional patient care, professionalism and creating a positive atmosphere for both our clients and team.

THE ROLE

We're looking for a friendly, reliable and motivated Casual Receptionist who is organised, quick to learn, and enjoys providing excellent customer service.

This is a great opportunity to gain valuable experience in medical reception and the allied health industry within a friendly, supportive team.

Flexibility and availability are essential, including Saturday mornings (8:00am–11:00am), occasional weekday evenings (4:00pm–7:30pm), and covering additional shifts during staff holidays and absences, sometimes at short notice.

We're looking for someone with a positive attitude, initiative and a genuine willingness to learn.

KEY RESPONSIBILITIES

- Welcome clients and provide friendly, professional customer service.
- Manage appointments, phone calls, emails and patient records.
- Process payments, private health insurance and Medicare claims.
- Complete administrative tasks and maintain a clean, organised reception area.
- Support the physiotherapists and reception team while following clinic procedures and learning new systems.

SKILLS & ATTRIBUTES – ESSENTIAL

- A quick learner who can confidently pick up new systems, procedures and responsibilities
- Flexible availability to cover additional shifts when required




- Excellent verbal and written communication skills
- Strong computer skills and confidence using technology
- Friendly, approachable and professionally presented
- Excellent attention to detail and organisational skills
- Reliable, punctual and committed to providing excellent service
- Confident telephone manner and strong interpersonal skills
- Ability to work independently, show initiative and problem-solve
- Positive, cooperative attitude and willingness to support the team
- Ability to remain calm and organised during busy periods

DESIRABLE, BUT NOT ESSENTIAL

Previous medical, physiotherapy or allied health reception experience, familiarity with Cliniko, payment and health insurance claiming systems, or customer service experience would be advantageous. Full training will be provided for the right person who demonstrates initiative, flexibility and a willingness to learn.

HOW TO APPLY

If you're friendly, reliable, a quick learner and enjoy working with people, we'd love to hear from you!

Please email your resume and a brief cover letter, introducing yourself and outlining your experience and availability, to:

[email protected]

IMPORTANT: Please include your availability across Monday to Saturday, including your flexibility to cover additional shifts during staff holidays and absences.

We look forward to welcoming the right person to our team!

Job Type: Casual

Pay: $20.23 – $33.71 per hour

Expected hours: 3.0 – 4.5 per week

Benefits:

- Employee discount

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Casual Physiotherapy Receptionist (Cheltenham)
🏢 Inner Strength Bayside
📍 Cheltenham