An innovative and developing business, Aurora Construction Materials is one of Victoria's leading producers of crushed rock, aggregates and concrete using predominantly upcycled materials. An exciting opportunity exists for a customer service superstar to be part of our Customer Service Centre team, based at our Epping site.

What you'll be doing

Our customer service centre handles inbound and outbound queries from customers requiring concrete and quarry products. As the conduit between our customers and our production operations, the goal is to provide an excellent end to end customer experience for all our highly valued customers. Whilst this role will assist with both concrete and quarries, it is predominately focused on quarry enquiries and sales docketing.

Qualifications & experience

Experience in a high-volume contact centre setting is preferred for this role but not essential

Data Entry and Administration skills would be advantageous.





Experience in the construction materials industry is preferred for this role but not essential

No formal qualifications required, all training will be provided on site

Tasks & responsibilities

- Processing customer orders and delivery requests
- Processing credit card transactions
- Supporting our concrete business with customer service duties (travel to our Essendon Fields head office may be required)
- Overtime: We require staff who are able and willing to work (on average) an 8-10 hour shift, with flexibility to work additional hours when required.
- Shifts typically occur during the window of 6am to 5pm Monday to Friday, and 6am to 1pm Saturday.
- Competitive hourly rate with overtime available (penalty rates payable).
- Small and supportive team (not a big call centre).
- Field Office located in Epping (just off the Hume Highway).

📌 Customer Service Officer (Melbourne)
🏢 Aurora Construction Materials
📍 Melbourne