Role: Senior Technical Business Analyst
Specialisation: Salesforce, Pega & Systems Integration
Experience: 10+ Years
Location: Sydney, Australia
Employment Type: Contract

About the Role

We are seeking an experienced Senior Technical Business Analyst with strong expertise in business systems analysis, Salesforce, Pega integration, and enterprise application development.

The successful candidate will work closely with business stakeholders, technical teams, solution architects, and project delivery teams to analyse business requirements, define technical specifications, and support the integration of Salesforce, Pega, and other enterprise systems.

Key Responsibilities

- Gather, analyse, and document business, functional, and technical requirements.
- Work closely with stakeholders to understand business processes, identify gaps, and recommend technology solutions.
- Lead business systems analysis, process mapping, and requirements specification activities.
- Support Salesforce and Pega integration initiatives, including data flows, system interfaces, and workflow automation.
- Analyse integration requirements involving APIs, web services, and enterprise applications.
- Develop Business Requirements Documents (BRDs), Functional Specifications, Technical Requirements, and process documentation.
- Collaborate with developers, solution architects, testers, and project managers throughout the Software Development Lifecycle (SDLC).
- Participate in Agile ceremonies, sprint planning, backlog refinement, and user acceptance testing (UAT).
- Identify opportunities for process improvement, automation, and system optimisation.
- Support system integration testing, defect resolution,



and implementation activities.
- Ensure technical solutions align with business objectives and enterprise architecture standards.

Key Knowledge and Experience

- Minimum 10 years of experience in business systems analysis and specification.
- Strong experience working on enterprise application integration and digital transformation projects.
- Hands-on experience analysing business and technical requirements involving Salesforce and Pega platforms.
- Understanding of Salesforce CRM capabilities, workflows, data models, and system integration.
- Knowledge of Pega BPM, case management, workflow automation, and integration with external systems.
- Strong understanding of REST/SOAP APIs, web services, data mapping, and integration architecture.
- Experience working with Agile and traditional project management methodologies.
- Familiarity with Agile delivery tools such as Jira, Confluence, and Trello.
- Solid understanding of the Software Development Lifecycle (SDLC).
- Knowledge of some or all of the following technologies:
- SharePoint
- Telerik and/or Kendo UI
- ASP.NET
- HTML, CSS, JavaScript
- XML and SQL
- APIs and web services
- Understanding of cloud-based environments, network infrastructure, websites, and intranets.
- Strong analytical, problem-solving, communication, and stakeholder management skills.





Essential Requirements

- Minimum 10 years of demonstrated experience in business systems analysis.
- Proven experience in requirements gathering, scope definition, functional specifications, and technical design documentation.
- Experience supporting Salesforce and Pega integration projects.
- Strong knowledge of API integration, data exchange, and enterprise systems.
- Experience working with technical delivery teams in Agile environments.
- Relevant tertiary qualifications in Information Technology, Computer Science, Business Information Systems, or equivalent industry certifications.
- Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.

Highly Desirable

- Experience working on large-scale enterprise transformation or government technology projects.
- Salesforce certifications or relevant Salesforce implementation experience.
- Pega certifications or experience with Pega-based workflow and case management solutions.
- Experience with cloud integration platforms and middleware technologies.
- Understanding of integration patterns, data migration, and system modernisation.
- Experience preparing user stories, acceptance criteria, and end-to-end process documentation.

Ideal Candidate

The ideal candidate will be a technically solid Business Analyst with experience bridging business and technology teams. They will have a solid understanding of Salesforce, Pega, APIs, and enterprise integration, combined with excellent documentation, stakeholder engagement, and Agile delivery capabilities.

Pay: $700.00 – $750.00 per day

Work Location: In person

📌 Senior Technical Business Analyst – Salesforce & Pega Integration (Sydney)
🏢 BMP Technologies
📍 Sydney