Complete Staff Solutions – Heatherbrae NSW

Warranty and Parts Coordinator – 12 month contract

Leading brand within the RV industry

Contemporary, state of the art dealership

In-depth training provided

Utilising your parts and warranty expertise in this maternity leave contract you will play an integral role within the service & parts team.

Snowy River Caravans Newcastle

is a trusted caravan dealership specialising in new Snowy River Caravans while also offering a huge range of quality used caravans.

Supporting the Service Manager and wider service team, your main responsibilities will include:

- Managing and processing manufacturer warranty claims from start to finish
- Checking warranty coverage and ensuring claims meet manufacturer requirements
- Preparing warranty documentation
- Following up outstanding warranty claims, approvals & payments
- Ordering parts required for warranty and service jobs
- Preparing job cards & repair orders
- Ensuring completed jobs are accurately invoiced and closed

and because you consider yourself a 'customer service specialist' the following will come naturally to you,



all whilst representing Snowy River in a professional and friendly manner:

- Liaising with caravan manufacturers, suppliers and warranty departments
- Coordinating warranty repairs with technicians
- Liaising with parts suppliers and manufacturers regarding availability and delivery
- Booking and coordinating caravan servicing, repairs and inspections
- Keeping customers updated throughout the repair process
- Managing customer expectations and resolving service issues

The ideal candidate looks like this:

- Previous experience in warranty administration, parts coordination or service advising
- Background in automotive, RV or similar dealership
- Knowledge of vehicle or caravan components, repairs & servicing
- Familiarity with manufacturer warranty processes & claim procedures
- Good computer and general admin capabilities
- The ability to work autonomously while being a supportive team member

Take this opportunity to work for a brand you can be proud of.

📌 Warranty and Parts Coordinator (Heatherbrae)
🏢 Complete Staff Solutions
📍 Heatherbrae