Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our setting? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.--Permanent Fixed Term Contract | 12 MonthsPay: $34.28 per hour + superannuation.Join a trusted national brand where your customer service skills truly make an impact.Our Fyshwick Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.About the RoleAs the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.- Full‑time hours: Monday–Friday- Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm- Ability to work Saturdays when required (overtime paid)You will be responsible for:- Delivering warm, professional face‑to‑face customer service- Selling of Vehicle Accessory Products- Greeting customers and visitors with a positive, helpful attitude- Managing phone,
email and in‑person enquiries- Supporting the Service Centre Manager with daily operations- Updating customers on repair lead times- Conducting basic repair inspections on vehicles- Educating customers on our full range of services- Scheduling repair bookings and managing workflow- Issuing invoices and raising job authorities- Resolving customer concerns and following up queriesAbout YouWe’re looking for someone who brings professionalism, energy and initiative to the team.You will have:- Strong customer service experience (face‑to‑face preferred)- Excellent verbal and written communication skills- Professional presentation and a positive attitude- Ability to problem‑solve and create customer‑focused solutions- Strong time management and ability to prioritise in a busy environment- Intermediate–advanced Microsoft Office skills- Administration experience supporting daily operations- Comfortable with sales and confident in educating customers on additional services- A current driver’s licence (essential)- Full Australian work rights (essential)Why Join Us?- Supportive, collaborative team culture- Opportunities for growth and development- Competitive hourly rate- Reward & Recognition programs- Work with a respected national brandAt O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continentsPrivacy:To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use.#J-18808-Ljbffr