Case Support Administration Officer - CA

Full time | Fixed Term x 12 months, located in Morwell & Sale

- About the Role: JOB SUMMARY
- Work Life-Balance - Flexible work arrangements | Salary packaging| | Flexi time

Wellbeing - Employee Assistance Program | Wellbeing Program |Wellbeing days

Culture - Supportive| Respectful |Inclusive |Diverse | Empowering | Collaborative

Perfect for a Social Work graduate who excels at coordination and wants to support frontline practitioners in a high-impact environment.

THE ROLE

- Administrative Mainstay : Provide essential, high-level administrative support to Family Violence teams onsite in Morwell & Sale, ensuring smooth daily operations.

Stakeholder Coordination : Act as a key liaison with external professional stakeholders to facilitate support and services for clients.

Client Resource Management : Coordinate and organise essential client resources, including brokerage (vouchers and goods), to ensure timely access to support.

Data & Records Integrity : Maintain accurate client records, prepare reports from systems like Passport, and manage crisis housing documentation (maintenance, condition reports).

Team & Client Support : Directly assist practitioners with documentation (case notes, minutes) and promote a welcoming, safe environment for clients, including children and young people.

Sound Understanding of Family Violence : You possess a deep understanding of the gendered nature, drivers, and complex dynamics of family violence,



including its profound impacts on individuals, families, and the broader community.

A Commitment to Client Service : You are committed to providing client-focused services in line with policies and guidelines, underpinned by an understanding of the drivers, dynamics, and impacts of family violence.

Minimum requirement of Diploma in Community Services : or another appropriate tertiary qualification/s and/or experience relevant to this position (refer to position description.

Exceptional Administrative & Organizational Skills : You possess solid organisational skills, are proficient in record-keeping, data entry, and document preparation, and can effectively manage competing priorities while maintaining attention to detail and accuracy.

Effective & Sensitive Communicator : You can communicate clearly, actively listen, and build collaborative working relationships with clients, internal teams, and external stakeholders professionally and sensitively.

Valid Victorian Driver’s Licence |Working with Children Check |Police Check

- Benefits of working at Quantum: Location - Morwell and Sale

Job Security - 1EFT (38 Hours) | fixed term 12 months

Salary - SCHADS Award Level 4| $88,090 P/A| + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.

Personal Growth | Training & professional development | Supervision & support

Promotional opportunities within the Organisation.

📌 Case Support Administration Officer - Ca (Sale)
🏢 Quantum Support Services
📍 Sale