Job Type: Full-time

This is an exceptional opportunity for an experienced professional to join our clients Assurance team in Wollongong as a Senior Collections Officer. You will take ownership of daily portfolio surveillance and the collection of operational arrears across our commercial facilities. In this role, you will manage payment dishonours, overdue fees, curtailments and proceeds from sold assets. Working alongside a collaborative team and reporting directly to the Assurance Manager, you will identify emerging customer and asset risks, maintain key relationships and resolve complex account challenges before they become material credit events. Benefits To You Full time permanent position based locally in Wollongong NSWOpportunity to play an integral role within a specialist, growing Assurance teamBroad exposure across credit risk, commercial restructuring and portfolio operationsClear operating rhythms, supportive leadership guidance and structured workflowsHigh level of autonomy to negotiate payment solutions, solve problems and manage riskStrong collaborative culture that recognises diligence and provides team coverage Your Responsibilities Conducting daily surveillance on customer accounts, evaluating risk and recommending hold restrictionsIdentifying daily payment dishonours, contacting customers and securing robust replacement commitmentsCalculating monthly default, stock check and surveillance fees,



maintaining explicit workpapers and liaising with FinanceMonitoring outstanding curtailment balances and assessing restructure proposals for decisionTracking sold assets, verifying purchaser information and recovering expected proceeds to mitigate out of trust riskIdentifying high risk accounts, suspected unauthorised activity or potential fraud and escalating promptlyCollaborating with sales teams to review aged assets and implement documented exit strategiesAssessing financial assistance applications, identifying risks and structuring workable customer arrangements About You Proven experience in collections, asset finance, floorplan finance, credit administration or customer account managementStrong telephone and written negotiation capability with confidence handling difficult conversationsSound numerical capability and reconciliation skills, alongside intermediate to advanced Excel capabilityDemonstrated ability to detect deteriorating account behaviour and manage competing priorities in a busy environmentDesirable background in arrears management, customer hardship or commercial debt restructuring Your New Company Join an established, highly regarded financial services provider committed to delivering strong portfolio performance and supporting customer success. The organisation champions an inclusive, high performance culture that recognises hard work, invests in professional capability and fosters long term career development across the broader business. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr

📌 senior collections officer (Wollongong)
🏢 Hr Partners
📍 Wollongong