For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.
Our Circle of Care brings together people who are passionate about making a difference. As a Care Administration Officer, you are the organised, friendly link between our clients, their families and our Care Managers, keeping the details on track so our team can focus on care. In return, you'll find a welcoming workplace where your contribution is celebrated, your voice is heard, and you are supported every step of the way.
Are you ready to help us make excellent care happen?
You Complete our Circle of Care
For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.
Our Circle of Care brings together people who are passionate about making a difference. As a Care Administration Officer, you are the organised, friendly link between our clients, their families and our Care Managers, keeping the details on track so our team can focus on care. In return, you'll find a welcoming workplace where your contribution is celebrated, your voice is heard, and you are supported every step of the way.
Are you ready to help us make great care happen?
Why Dovida?
At Dovida, people are at the centre of everything we do. When you join us, you'll be part of a welcoming community with a real sense of purpose. We believe great care starts with looking after each other, so you'll always have the support and encouragement you need.
Here's what you'll enjoy:
Full time permanent role based in our Gosford office
An extra paid day off to celebrate your birthday however you choose.
Paid wellness, volunteering and study leave, so you have dedicated time to recharge, give back and keep learning.
Training and certifications through our Dovida Academies, with real pathways to grow your career.
Access to novated car leasing




Real recognition for your contribution, including peer appreciation and our Heart of Dovida awards
Free, confidential counselling and wellbeing support for you and your family through our Employee Assistance Program (EAP)
Your opportunity
With your warmth and attention to detail, you will:
Answer calls and emails as the first point of contact for clients, families and Caregivers
Keep client records accurate and up to date in Alaya Care and our CRM
Support Care Managers with onboarding, reviews, service changes and client updates
Track referrals and follow up with external providers for reports, quotes and confirmations
Process purchase orders and fees, and help with quality checks and audits
What you'll bring
You are organised, friendly and calm on a busy phone line. You take pride in getting the details right, know when to bring in a Care Manager, and treat every client's information with care and discretion
To thrive in this role, you will have:
Excellent phone, email and written communication skills
Confidence using computers, including email, Word and Excel
A professional, warm manner that puts people at ease
Sound judgement and a robust respect for confidentiality and privacy
Valid Australian working rights and willingness to complete a National Police Check
It's not essential, but it would be wonderful if you also have:
Experience working with older people
Knowledge of the aged care industry, including Support at Home
Experience with CRM or care management systems
Are you ready to join our Circle of Care?
At Dovida, we value individuality and welcome people from all backgrounds, cultures and life experiences. If you need any adjustments or support during the application process, just let us know, and we'll be happy to help.
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📌 Care Administration Officer (New South Wales)
🏢 Dovida
📍 New South Wales