About the role

When a packaging line stops, customers need to know what part is required, when it will arrive and who can get the machine running again. At Emrich, you’ll be the person who brings those answers together.

Reporting to the National Service Manager, you’ll take ownership of spare parts enquiries, quotes and orders, and coordinate breakdown support, service visits and preventative maintenance. You’ll work directly with customers, technicians, freight providers and machinery manufacturers in Asia and Europe.

Key responsibilities

- Identify and quote the right parts. Use parts manuals, drawings, serial numbers and supplier input to confirm what fits. Prepare accurate quotes, check costs and lead times, and follow up through to an outcome.

- Manage orders through to delivery. Source parts locally and overseas, raise purchase orders, coordinate freight and dispatch, and keep customers informed when delivery dates change.

- Coordinate service and breakdown support. Prioritise requests, schedule technicians and confirm that the parts, site details and job information are ready before each visit.

- Help customers plan ahead. Recommend wear parts,



critical spares and planned maintenance based on their equipment and production needs.

- Improve how we track the work. Keep stock records, open orders and service jobs up to date. Spot recurring shortages or delays and improve how we manage them.

What we're looking for

- Solid experience in spare parts, aftermarket support or technical internal sales for industrial machinery, with experience coordinating service work.

- The mechanical aptitude to identify components from parts lists, drawings or manuals and check compatibility with suppliers and technicians.

- Confidence preparing and following up quotes, checking costs and pricing, and managing orders in an ERP or inventory system.

- Experience working with overseas suppliers and tracking inbound shipments.

- The judgement to prioritise urgent breakdowns, manage competing requests and give customers explicit, realistic updates.

Experience with packaging, food processing or automation equipment would be well regarded. We also welcome applicants with relevant experience in other industrial machinery sectors.

📌 Senior Spare Parts & Service Coordinator (Dandenong)
🏢 Emrich Industries
📍 Dandenong