Sunbury Family Practice is seeking an experienced GP Clinic Practice Manager to join our healthcare management team.
This is a full-time position based in Sunbury, VIC ****.
As Practice Manager, you will play a crucial role in the efficient day-to-day operations of our general practice clinic.
You will be responsible for ensuring smooth clinical and administrative workflows, managing staff, maintaining compliance with healthcare regulations, and enhancing the patient experience.
This position is fundamental to the success of our practice and directly impacts the quality of care we deliver to our patients.
Key responsibilities
Overseeing the day-to-day management and operations of the general practice clinic
Managing clinic staff, including recruitment, training, scheduling and performance management
Ensuring compliance with healthcare legislation, regulations and accreditation standards
Maintaining accurate patient records and managing confidential medical information in accordance with privacy laws
Managing clinic finances, budgeting, invoicing and banking procedures
Coordinating with general practitioners and clinical staff to optimise clinic workflows and patient scheduling
Implementing and monitoring quality assurance processes and patient satisfaction initiatives
Managing clinic facilities, equipment and supplies to ensure a safe and professional environment
Handling patient enquiries, complaints and concerns in a skilled and empathetic manner
Maintaining comprehensive administrative records and reporting requirements
About you




Proven experience as a practice manager or in a similar healthcare management role within a general practice or medical clinic setting
Strong knowledge of general practice operations, healthcare compliance and relevant legislation including privacy requirements
Excellent organisational and time management skills with the ability to manage multiple priorities simultaneously
Demonstrated leadership and people management experience with the ability to motivate and develop a team
Proficiency with practice management software and electronic health record systems
Strong communication and interpersonal skills with the ability to interact professionally with patients, staff and healthcare practitioners
Sound financial management skills including budgeting and financial reporting experience
High level of professionalism, discretion and commitment to patient confidentiality
Current knowledge of Medicare and healthcare billing practices is advantageous
Certification in practice management or healthcare administration is preferred
Supportive work environment with opportunities for professional development and growth within healthcare management.
Competitive remuneration and flexible working arrangements to support work-life balance.
Collaborative culture where staff feel valued and supported.
Ongoing training and development to help stay current with best practices in healthcare management.
Friendly, inclusive workplace where contribution to patient care is recognised and appreciated.
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