Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
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Permanent Fixed Term Contract | 12 Months
Pay:$***** per hour + superannuation.
Join a trusted national brand where your customer service skills truly make an impact.
OurFyshwickService Centre is seeking an experiencedFace to Face Customer Service, Sales & Administration professionalwho can hit the ground running and deliver exceptional service to our Automotive Glass customers.
If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.
About the Role
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
Full‐time hours:Monday–Friday
Must be adaptable to work 8:00am–4:00pm and 9:00am–5:00pm
Ability to work Saturdays when required (overtime paid)
You will be responsible for:
Delivering warm, professionalface‐to‐face customer service
Selling of Vehicle Accessory Products
Greeting customers and visitors with a positive, helpful attitude
Managing phone, email and in‐person enquiries
Supporting the Service Centre Manager with daily operations
Updating customers on repair lead times
Conducting basic repair inspections on vehicles
Educating customers on our full range of services




Scheduling repair bookings and managing workflow
Issuing invoices and raising job authorities
Resolving customer concerns and following up queries
About You
We're looking for someone who brings professionalism, energy and initiative to the team.
You will have:
Strong customer service experience (face‐to‐face preferred)
Excellent verbal and written communication skills
Professional presentation and a positive attitude
Ability to problem‐solve and create customer‐focused solutions
Strong time management and ability to prioritise in a busy environment
Intermediate–advanced Microsoft Office skills
Administration experience supporting daily operations
Comfortable with sales and confident in educating customers on additional services
A current driver's licence (essential)
Full Australian work rights (essential)
Why Join Us?
Supportive, collaborative team culture
Opportunities for growth and development
Competitive hourly rate
Reward & Recognition programs
Work with a respected national brand
AtO'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part ofBelron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy:To review and consider your application, O'Brien collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use.
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