Western District Health Service – Hamilton VIC
17h ago , from Western District Health Service
Aged Care Services | Western District Health Service
Permanent Part Time | 64 hours per fortnight (4 days per week)
Hamilton, Victoria
$***** per hour + 5% Higher Duties Allowance + Superannuation
Salary packaging benefits
Lead a dedicated team supporting older people to remain living safely and independently in their own homes
Lead a team that makes a genuine difference
Western District Health Service is seeking an experienced and motivatedTeam Leader Care Coordinationto join our Aged Care Services team.
This leadership position provides day-to-day support, supervision and mentorship to Care Partners and Intake Officers, ensuring the delivery of high-quality, compliant and person-centred aged care services.
Reporting to the Manager In Home & Community Operations, you'll play a key role in supporting workforce capability, driving service excellence and improving outcomes for older people across our community.
This is an exciting opportunity for an experienced case manager or aged care professional ready to step into a leadership role while maintaining a small caseload and strong connection to frontline service delivery.
What You'll Be Doing
Provide leadership, mentoring and support to Care Partners and Intake Officers while fostering a positive, accountable and high-performing team culture.
Support onboarding, workforce development, coaching and supervision activities.
Care Coordination & Service Delivery
Maintain a small participant caseload to support service delivery and contemporary practice, while overseeing participant allocation processes and ensuring services commence in a timely and effective manner.
Quality & Compliance
Monitor service quality and compliance through audits, documentation reviews and quality assurance activities, ensuring services meet legislative and organisational requirements.




Operational Management
Support daily operations through workflow management, rostering, problem-solving and process improvement activities that enhance team performance and participant outcomes.
Lead incident, complaint and risk management processes, ensuring issues are investigated, documented, resolved and escalated appropriately.
Support implementation of aged care reforms, quality initiatives and service improvements that strengthen compliance, efficiency and participant outcomes.
What You Bring
Degree, Diploma or Certificate in a Community, Nursing, Health or Management discipline, or equivalent experience
Previous experience as a Case Manager within the Support at Home environment desirable
Comprehensive knowledge of Support at Home Program legislation and funding
Demonstrated leadership, mentoring and staff development capability
Strong communication, relationship-building and stakeholder engagement skills
Experience managing quality and compliance requirements
Sound organisational and operational management skills
Strong problem-solving and continuous improvement capability
Why Join Western District Health Service?
About Us
At Western District Health Service, we are committed to delivering high-quality, person-centred healthcare and community services across the Southern Grampians and Glenelg regions.
We are proud to foster a diverse, inclusive and accessible workplace guided by our values ofIntegrity, Innovation, Collaboration, Accountability, Respect and Empathy.




Lead Meaningful Community Services
This role offers the opportunity to develop leadership capability while influencing the quality of care and support provided to older people living in their own homes.
Discover Life in Hamilton
Hamilton offers affordable living, excellent schools, strong community connections and easy access to the Grampians National Park and Victoria's stunning southwest coastline.
To learn more about WDHS, visit: /
To explore the region, visit: /
What We Offer
Salary packaging benefits
Generous leave entitlements
Chance to lead a dedicated and supportive team
Meaningful work supporting older people in the community
Supportive leadership environment
Applications close: 29th of November ****
Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.
We embrace fair and transparent recruitment practices and recognise the unique strengths, experiences and perspectives people bring from all walks of life.
We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.
If you require support or adjustments during the recruitment process, please contact ourPeople & Capabilityteam ******— we're here to ensure you can participate fully and comfortably.
Successful applicants must have the right to work in Australia and will be required to hold (or be willing to obtain) a current National Criminal Police Check.
Depending on the role, a Working with Children Check and/or NDIS Worker Screening Check may also be required.
Compliance with WDHS immunisation and vaccination requirements is a condition of employment.
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📌 Team Leader Care Coordination (Hamilton)
🏢 Western District Health Service
📍 Hamilton