Oh What a Feeling!
At Toyota, we celebrate individual differences and are committed to creating a workplace where everyone feels valued, respected and empowered to reach their full potential.
Our people are our greatest asset, and we support them through meaningful development opportunities and mentorship.
What you'll contribute to
An exciting opportunity is available for aCustomer Service Representativeto join our First Contact Resolution Team.
This is an initial6 monthcontract opportunity with potential for extension and a flexible hybrid work arrangement following onboarding and training.
During your first3 months, you'll work onsite inAltona Northbefore transitioning to a hybrid mode.
Contracted throughHays Talent Solutions, you'll work with Toyota Motor Corporation Australia, supporting customers as their first point of contact and helping deliver exceptional experiences that build trust and loyalty.
As part of Toyota's First Contact Resolution Team, you'll play an important role in resolving customer enquiries and complaints while ensuring customers receive timely, professional and caring support.
Through effective problem-solving and collaboration with dealerships and internal teams,



you'll help create positive outcomes and contribute to Toyota's commitment to putting customers first.
How you'll make an impact
Deliver exceptional customer service by managing enquiries and complaints across phone, email and written correspondence.
Resolve customer matters at first contact wherever possible, using strong problem-solving skills and sound judgement.
Collaborate with dealerships, internal stakeholders and the Case Management Team to achieve timely and positive customer outcomes.
Maintain accurate customer records and case information in Salesforce while ensuring compliance with Toyota policies, procedures and relevant consumer requirements.
Your attributes
We'd love to hear from you if you have:
Experience in customer service, contact centres, retail, hospitality or a similar customer-facing role.
Excellent verbal and written communication skills.
The ability to navigate challenging conversations with confidence, professionalism and empathy.
Exceptional attention to detail and organisational skills.
The ability to manage competing priorities in a fast-paced environment.
Experience with Salesforce or other CRM systems (desirable).
#J-*****-Ljbffr

📌 Customer Service Representative - First Contact Resolution Team (Melbourne)
🏢 Toyota New Zeland
📍 Melbourne