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Outbound Call Centre Representative - Remote Opportunity, 12 months max.
term contract Australia
AU
Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss.
With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing.
In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.
The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia
We're looking forexperienced outbound call centre professionalsto join our high-performing Customer Care team at Audika Australia.
If you're passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people's lives, this role is for you.
What You'll Be Doing
As a Call Centre Representative, you'll be the first point of contact for clients across Australia and New Zealand.
You'll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.
Your day-to-day responsibilities will include:
Makingoutbound callsas part of promotional campaigns (e. offering and scheduling freehearing tests, hearing aid trials, adjustments)
Following up onleadsgenerated from direct marketing and rebooking lapsed clients
Booking and managing clinic appointmentsusing our CRM and internal systems
Accuratelyupdating client recordsand ensuring all information is documented
Handling a high volume ofinbound callsfrom clients with empathy, accuracy, and professionalism
Meeting and exceedingcontact centre KPIs(calls per hour, bookings, quality scores)
What We're Looking For




We strongly welcome applicants withprevious contact centre, phone-based/ telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.
The ideal candidate will:
Be an excellent communicator who can adapt their style to each client's needs
Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
Have strong experience working infast-paced, target-drivencontact centre environments
Be highly proficient withCRM platformsand confident navigating multiple systems
Demonstrate strong organisational skills and attention to detail
Thrive in ateam-focused, customer-firstculture
Be motivated by KPIs and take pride in achieving individual and team goals
What You'll Get in Return
Astructured onboarding and training programwith ongoing coaching
Monthly and quarterly incentivesbased on performance
A collaborative, inclusive, and fun workplace culture
Access toMyRewards– exclusive discounts and wellness benefits
Career growth opportunities within a purpose-led global organisation
Our Values
At Audika, we:
Create trustthrough care and accountability
Work as a team, supporting each other's success
Embrace acan-do attitudeand a passion for service
Driveinnovationto improve client outcomes
Make a Difference with Every Call
Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.
About Audika Group
The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets.
If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international setting.
You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.
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📌 Outbound Call Centre Representative - Remote Opportunity, 12 Months Max. Termcontract Australia (Melbourne)
🏢 Demant
📍 Melbourne