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Job Description
About us
The Dunn Group is an Australian family-owned business, operating in NSW for over 30 years, with 10 busy convenience petroleum retail sites across Sydney metro, the Blue Mountains, and Wagga Wagga.
"Balmain Coffee Company" is an extension of our business along with our "Supply – Your Local Food Store" offer which is an amazing range of made in store products.
About the role
We are looking for people to join our teams who have a positive attitude, a hardworking spirit, and the willingness to learn.
You'll need a passion for coffee, food, and exceptional customer service!
Your night will include customer service, completing sale transactions, maintaining site standards including cleanliness, merchandising and promotional displays as well as maintaining safety and operational procedures.
If this sounds like you then keep reading.
Do you like to sleep during the day and stay awake all night?
We are looking for a night owl, someone who loves to work the overnight shift!
Overnight shift 10pm-6am- 2-3 shifts per weeks (with options to discuss additional)
Mix of Morning and Afternoon shift approx 6am-2pm and 2pm-10pm- 3-4 shifts per week (with options to discuss additional)
Our stores are open every day of the week (including weekends and public holidays).
It is key that you can get to and from work safely, so you do need access to reliable transport.
About you
Exceptional customer service skills, with a customer centric mindset
Well presented, strong communication and time management skills
Ability to work as part of a positive and close-knit team as well as thrive independently
Expected to cover/swap shifts within the team and sites from time to time
What's in it for you




Opportunity to pick up extra shifts if looking for more hours
People first culture where you work alongside friendly and supportive colleagues
Casual contract to commence with the opportunity to move to permanent part-time in 12 months
Career path opportunities with our group mountains and regional stores
This roleis part of a larger job family and may include additional duties as required by the business.
Company Values
This role aligns closely with our company values.
All staff are expected to embody and uphold these values, setting an example for the entire team.
Sincerity: Say what you mean, do what you say.
Simplicity: Simplicity fuels success.
Clear communication drives results.
Teamwork: One goal, one team, one dream.
Trust: Unleashing potential, igniting success.
What's in it for you?
Work-Life Balance: Prioritize your well-being in a supportive environment.
We ensure we meet business priorities while listening to our staff's needs.
Salary and Compensation: Be rewarded fairly for your skills and dedication.
Competitive salary and performance-based bonuses.
Recognition for Commitment: Your hard work is appreciated.
We celebrate your contributions.
Culture and Growth: Immerse yourself in a thriving environment.
Our leaders encourage innovation and personal growth.
Plus: Enjoy staff discounts, ongoing training, and more!
Booking Services Coordinator – Details




We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.
The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.
Key Responsibilities
Respond to booking inquiries
Gather customer needs and preferences
Research available options
Coordinate booking details
Verify customer and reservation information
Provide confirmations and relevant information
Assist with booking updates and changes
Communicate with providers as needed
Maintain accurate booking records
Follow up with customers regarding outstanding information
Provide professional support throughout the booking process
Qualifications
Strong communication skills
Excellent organization
Attention to detail
Customer-focused attitude
Comfortable researching information online
Basic computer proficiency
Ability to learn booking systems
Strong time-management abilities
Reliable and self-motivated
Previous booking or customer-service experience is helpful but not required
Why Choose Us?
Remote Environment: Coordinate bookings remotely
Flexible Scheduling: Organize your schedule around responsibilities and customer needs
Training Available: Learn booking procedures and online platforms
Ongoing Support: Access educational resources and guidance
Professional Development: Build organization, communication, research, and coordination skills
Customer-Focused Role: Assist customers throughout the booking process
How to Apply
If you're organized, detail-oriented, and enjoy coordinating bookings, we encourage you to apply for the Booking Services Coordinator opportunity.
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