Member Success Specialist - Fully Remote
She Sells With Brooke Pty Ltd – Sydney CBD NSW
Location: Remote Full time Sydney hours
Tuesdays to Saturdays, availability from 10am to 7pm AESTRemuneration: $65,000 AUD per annum plus superannuation, plus KPI driven bonuses
Do you thrive in afast-paced, results-driven environmentwhere retention, growth, and impact are everything?
We're looking for atop-performing Member Success Specialistwho knows how tokeep members engaged, drive upgrades and referrals, and have the tough conversationsthat lead to real results.
This isn't a typical "customer service" role - this is aboutmaximising member successwhile contributing directly to the company's revenue growth.
If you're anA-playerwho loves versatility, being challenged, staying accountable, and being rewarded for results, this role is for you.
Member Success Specialist
Location: Remote Full-time Sydney hours
Tuesdays to Saturdays, availability from 10am to 7pm AESTRemuneration: $65,000 AUD per annum plus superannuation, plus KPI driven bonuses
Do you thrive in afast-paced, results-driven environmentwhere retention, growth, and impact are everything?
We're looking for atop-performing Member Success Specialistwho knows how tokeep members engaged, drive upgrades and referrals, and have the tough conversationsthat lead to real results.
This isn't a typical "customer service" role - this is aboutmaximising member successwhile contributing directly to the company's revenue growth.
If you're anA-playerwho loves versatility, being challenged, staying accountable, and being rewarded for results, this role is for you.
About Us




She Sellsis a global leader in trainingworld-class female remote closers, empowering women to achievefinancial freedom, confidence, and independencethrough high-ticket sales.
We are passionate about helping womenbreak barriers, rewrite their stories, and step into their full potential- both professionally and personally.
OurMember Success Teamis central to this mission — ensuring every member feels supported,stays engaged, achievesreal results, andgraduates successfullywith the skills, confidence, and mindset needed to thrive.
What You'll Do
Your role goes far beyond support.
You'll own thefull member success journey:
Retention First:Proactively manage member relationships to ensure they stay, succeed, and remain engaged throughout the program.
Have the Hard Conversations:Spot red flags early and step in decisively to re-engage members before they disengage or drop off.
(If you are a people-pleaser, this role is not for you.)
Drive Upgrades & Referrals:Confidently lead conversations around program upgrades, add-ons, and referrals - with a sales-driven approach.
Keep Members Accountable:Hold members to their commitments, challenge them to push past obstacles, and celebrate their wins.
Analyse & Act:Track engagement data,



identify risks, and implement retention strategies before issues escal.
Collaborate on Growth:Work with leadership to refine member success strategies and ensure retention KPIs are met or exceeded.
About You
This isn't a role for someone who just wants to have "nice conversations".
We want someone who'sdriven, strategic, and thrives under pressure- atrue A-player.
You will:
Have proven successin customer success, retention, account management, or inside sales.
Be confident havingdifficult conversationsto re-engage struggling members and prevent churn.
Be highly skilled atbuilding trust and influencequickly.
Be results-focused,motivated by metrics and data, and passionate about growth.
Be an exceptional communicator with strong emotional intelligence and problem-solving skills.
Be a proactive self-starter who takes ownership of outcomes and pushes for continuous improvement.
Why You'll Love This Role
Remote & Flexible- Work from anywhere as long as you have a strong internet connection and a good laptop/computer set up
Performance-Based Rewards- Earn bonuses when you deliver on retention, upgrades, and referrals.
High-Impact Work- Help women transform their lives while driving measurable company growth.
Fast-Paced Growth Environment- Work alongside high-performers and be part of shaping our Member Success strategy.
Compensation
Competitive base salary
Performance bonuses linked to retention and revenue-generating KPIs
Commission opportunities for successful referrals and upsells
#J-*****-Ljbffr

📌 Member Success Specialist - Fully Remote (Adelaide)
🏢 She Sells With Brooke
📍 Adelaide