Probe CX is seeking a strategic Workforce Management leader to modernise forecasting, scheduling and intraday governance within our Joondalup contact centre.
You will challenge legacy processes, build proactive planning discipline and partner with operations to drive efficiency and service quality.
You will mentor a team of Planners, Schedulers and Real-Time Analysts, advocate for data-driven decisions, and ensure compliance with industry awards and fatigue guidelines while delivering measurable
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