Library Customer Service Officer
Location: St Kilda (100% on-site)
Work Type: Part-time (21 hours per week)
Pay Rate: $***** – $***** per hour + superannuation
Tenure: ASAP start - until Jan **** with potential for 2 roles transitioning to a permanent ongoing position
About the Opportunity
Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda.
These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.
Available Shifts & Roster Options
We are currently recruiting across three distinct roster options (each totaling 21 hours per week):
Position 1: Monday (evening shift), Tuesday, Wednesday
Position 2: Monday, Thursday (evening shift), Friday
Position 3: Wednesday, Thursday (evening shift), Friday
Key Responsibilities
Deliver warm, professional, front-of-house customer service to library visitors and community members.
Assist patrons with borrowing, returns, catalog searches, and digital library resources.
Resolve general inquiries,
assist with printing/PC access, and maintain welcoming public spaces.
Support library administration, circulation duties, and shelf maintenance.
Key Requirements
Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
Strong interpersonal and communication skills, with a patient and approachable attitude.
Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
Availability to work 100% on-site in St Kilda across your chosen shift schedule.
Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
Qualification
Previous experience working in libraries space is highly regarded
Customer service experience
Robust admin and systems savvy.
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