Aged Care Services Intake Officer
Aged Care Services | Western District Health Service
Part Time – 48 hours per fortnight (Permanent)
Hamilton, Victoria
$***** per hour + Superannuation + Salary Packaging Benefits
Join a growing team supporting older people to live independently and safely at home
Help people access the support they need to live well at home
Western District Health Service is seeking a compassionate and organisedAged Care Services Intake Officerto join our Aged Care Services team.
This role is based in Hamilton and supports clients across the Support at Home Program, Commonwealth Home Support Programme (CHSP) and Home and Community Care Program for Younger People (HACC-PYP).
As the first point of contact for many clients entering our services, you will play a vital role in coordinating referrals, conducting assessments, developing care plans and connecting people with the supports they need to maintain their independence, wellbeing and quality of life.
This is an exciting opportunity for someone who enjoys building relationships, working collaboratively and making a genuine difference in the lives of older people and their families.
What You'll Be Doing
Client Assessment & Care Planning
Conduct comprehensive client assessments to identify individual goals, needs, preferences and risks, developing person-centred care plans that support independence and wellbeing.
Intake & Service Coordination
Manage referrals across the Support at Home Program, CHSP and HACC-PYP, ensuring services commence within required timeframes and clients receive timely access to appropriate supports.
Client & Family Engagement
Build positive relationships with clients, families, carers and representatives, providing information, guidance and support throughout the intake and assessment process.
Care Plan Reviews




Monitor changing client needs through regular reviews and implement adjustments to services and care plans to ensure ongoing quality outcomes.
Documentation & Systems Management
Maintain accurate client records, care plans, budgets and service documentation using systems including My Aged Care, eSAH, PRODA and other client management platforms.
Collaboration & Quality Improvement
Work closely with internal teams and external service providers to coordinate service delivery while contributing to continuous improvement initiatives and best-practice service outcomes.
What You Bring
Previous experience in aged care, community services, intake, assessment, care coordination or a related field (desirable but not essential)
Strong interpersonal and relationship-building skills
Excellent written and verbal communication abilities
Demonstrated ability to conduct assessments and develop person-centred care plans
High level organisational skills and attention to detail
Confidence working with client management systems and electronic records
Ability to manage competing priorities and meet deadlines
Sound problem-solving and decision‐making skills
Understanding of aged care principles and client‐centred practice
Ability to discuss service costs and client contributions professionally and sensitively
Commitment to continuous learning and professional development
Current Driver's Licence
Current Police Check (or willingness to obtain)
Rights to work in Australia
Why Join Western District Health Service?
About Us
Western District Health Service (WDHS) is committed to delivering high-quality,



person-centred healthcare and community services across the Southern Grampians and Glenelg Shire.
We pride ourselves on our solid culture of teamwork, collaboration and community connection.
Guided by our values ofIntegrity, Innovation, Collaboration, Accountability, Respect and Empathy, we foster a diverse, inclusive and supportive workplace where people can thrive professionally and personally.
Discover Life in Hamilton
Located in Victoria's beautiful southwest, Hamilton offers an outstanding lifestyle with affordable living, excellent schools, vibrant community connections and easy access to the Grampians National Park and stunning regional coastline.
What We Offer
Salary packaging benefits
Flexible and supportive work environment
Ongoing professional development opportunities
Comprehensive orientation and training
Collaborative multidisciplinary team culture
Opportunity to make a meaningful difference in the lives of older people and their families
A workplace that values inclusion, diversity and belonging
For more information, view the Position Description:link.
For a confidential discussion, contactMichelle McGrath,Acting Aged Care Services Manager on(*************or via email on*************************
Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.
We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.
If you require support or adjustments during the recruitment process, please contact our People & Culture team.
Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.
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📌 Intake Officer - Aged Care (Hamilton)
🏢 Western District Health Service
📍 Hamilton