Bilingual Sales & Order Coordinator – Mandarin/English
VIVO Packaging is a Melbourne-based packaging supplier providing food packaging, custom-printed flexible packaging, and a wide range of packaging solutions to businesses across Australia.
We are seeking a detail-oriented, reliable, and proactiveBilingual Sales & Order Coordinatorto join our team in Keysborough.
Key Responsibilities
Respond to customer enquiries via email, phone, and website, providing product recommendations and quotations.
Proactively follow up on sales enquiries, quotations, and existing orders while maintaining strong customer relationships.
Process customer orders, ensuring accuracy in product specifications, quantities, pricing, and delivery requirements.
Coordinate with overseas manufacturers and our Australian team to manage production schedules and deliveries.
Maintain customer and order records using Zoho and assist with general sales administration.
Requirements
Excellent English communication skills and fluency in Mandarin, with the ability to handle customer emails and phone calls independently.
Strong attention to detail, organisational skills, and time management.
A proactive,



responsible attitude with the ability to work independently and follow through on tasks.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Valid Australian working rights.
Highly Regarded
Previous experience in the packaging industry, particularly food packaging, adaptable packaging, or custom-printed packaging.
Outstanding English communication skills and experience dealing with Australian customers.
Experience in B2B sales, sales support, order processing, or import/export operations.
Familiarity with Zoho Inventory or similar business management systems.
Basic marketing, Canva, or graphic design skills.
Packaging industry experience is preferred but not essential.
Product and system training will be provided.
What We Offer
A stable, full-time, office-based position in a supportive team environment.
Comprehensive product and business system training.
Opportunities to develop your skills in customer relationship management, sales, and business operations.
We welcome applications from motivated, reliable individuals looking for a stable, long-term career opportunity with VIVO Packaging.
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📌 Bilingual Sales & Order Coordinator – Mandarin/English (Melbourne)
🏢 Vivo Packaging
📍 Melbourne