About the role
We are looking for a passionate and driven Regional Coordinator to provide leadership, direction, and operational oversight within the Townsvilleregion.
Working closely with local teams and stakeholders, you will drive service excellence, support workforce capability, and contribute to the continued growth and success of selectability.
This is an exciting opportunity to make a lasting impact by leading teams that positively change lives every day.
This is a varied role and responsibilities include, but are not limited to:
Leading, mentoring and supervising Team Leaders, providing coaching, performance management, professional development and training opportunities
Ensuring the safety, wellbeing and quality of care for all recipients through regular service reviews, monitoring and reporting
Collaborating with Team Leaders to support person-centred intake processes and ensure effective service planning and delivery
Overseeing recruitment, onboarding, performance management, employee relations and offboarding processes in accordance with organisational policies and HR best practice
Monitoring service delivery outcomes, conduct audits and ensure compliance with relevant legislative, regulatory and quality standards, including NDIS Quality and Safeguards Commission requirements, HSQF and NSMHS
Ensuring timely and accurate completion of records, reports, rosters and performance documentation in line with organisational governance requirements
Managing operational budgets and financial administration, including expenditure monitoring, invoice approvals and delegated financial responsibilities
Promoting the effective use of payroll, HR and administrative systems to support operational efficiency and compliance
Participating in on-call duties and respond to emergencies,



incidents and critical situations as required
Providing operational support and step into service delivery roles when necessary to maintain continuity of care and services
Identifying, managing and mitigating workplace risks, ensuring compliance with Work Health and Safety (WHS) requirements and reporting obligations
Building and maintaining positive relationships with employees, recipients, families, stakeholders and community partners
Preparing and providing regular operational and performance reports to the General Manager, contributing to organisational oversight, executive reporting and governance assurance
Driving a culture of accountability, continuous improvement and high-quality service delivery across all areas of responsibility
About you
To be successful you must:
Experience leading teams, programs and services in mental health, disability, child safety or community services (desirable)
Experience in the mental health industry (desirable)
An in-depth knowledge of the NDIS guidelines and processes (desirable)
Strong computer skills with the ability to complete required reporting
Experience working in a team environment
Proficient in Microsoft office suites of programs, including outlook, word, excel and teams and other databases
A positive attitude and is committed to best practice
Be able to work with culturally and linguistically diverse communities and individuals
Role requirements




Current minimum P1 "C" class Queensland drivers licence
Currently registered, roadworthy, and fully comprehensive vehicle
Current nationally recognised First Aid and CPR certificates (or the ability to obtain)
Child Safety & Personal History Screening check
Positive Notice Working with Children (blue card) (or the ability to obtain)
NDIS Worker Screening Clearance (or the ability to obtain)
NDIS Worker Orientation Module 'Quality, Safety & You'
About the offer
The Regional Coordinator is a Fulltime position based in Townsville.
We offer a range of benefits including:
Hourly rate of $*****+ super
Up to $15,900 FBT salary packaging benefits
Access to fitness passport
Flexible working arrangements
Career pathways and opportunities for development
Employee assistance program offering confidential counselling support for employees
About us
selectability is a not-for-profit charity with a primary focus of improvingmental wellbeing and contributing to suicide prevention across regionalQueensland.
We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.
selectability is committed to creating protected environments where young people feel protected, respected and heard.
The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.
We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.
If you would like to know more, please visit our website.
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📌 Regional Coordinator - Townsville
🏢 selectability
📍 Townsville