About the Role
Reporting to the Team Leader, Diagnostics & QC, you will:
Diagnose and assess mechanical and quartz watches
Perform battery replacements, water resistance tests and minor repairs
Identify service requirements and evaluate watch condition
Conduct quality control checks to meet brand standards
Record diagnostics, repairs and workflow updates in SAP
Provide technical support to customer service teams
Assist customers with while-you-wait services
Maintain workshop tools, equipment and housekeeping standards
Support continuous improvement and workshop excellence initiatives
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