Right at Home Melbourne North team are experts in providing home care services to its community members who require elderly or dementia care, in-home nursing care, post-operative and transitional care, disability or respite care, and palliative care.
we provide high quality care for clients across SAH, HACC/PYP and TCP.
We have an excellent opportunity to join the Workforce as a Rostering Officer/ Schedular .
This team provides roster management for 50 care staff and over 150 clients across our Community Home Care services.
If you have demonstrated experience in a rostering position, outstanding customer service skills and a high level of administrative experience, this role is for you.
In this role you will:
Manage the rostering function on Visual Care
Triage incoming phone calls Responding high volume of rostering enquiries from staff and clients
Coordinate, negotiate and schedule daily staffing allocations to ensure all shifts are filled
Oversee the master roster and process shift variations, permanent shift changes and generate/publish new rosters fortnightly
Assist with the scheduling, coordination, and rostering of mandatory staff training
Maintain and update the casual employee roster
Contribute to the preparation and implementation of rostering procedures
Provide high level administrative support on a variety of other staffing and rostering related tasks as required
Key Selection Criteria
Experience in rostering or scheduling, preferably within aged care,



disability or community services.
Strong organisational and time management skills, with the ability to manage competing priorities and last‐minute changes.
Ability to match staff availability, skills and qualifications with client needs and preferences.
Explicit communication and interpersonal skills to liaise professionally with clients, families and staff.
Sound understanding of staff availability, travel time, service continuity and efficient roster allocation.
Experience using rostering software, preferably Visual Care, and Microsoft Office.
Attention to detail when maintaining rosters, client information and staff records.
Ability to manage shift cancellations, arrange replacements and elevate service gaps promptly.
Understanding of relevant award provisions, including minimum engagements, breaks and overtime.
Commitment to confidentiality, teamwork and reliable, person‐centred service delivery.
Certificate III or IV in Business Administration, Community Services or a related field is desirable.
Current Working with Children Check.
Current NDIS Worker Screening Check.
Current Police Check.
Current First Aid and CPR certificates.
Previous rostering or scheduling experience, preferably in aged care, disability or community services.
Proficiency in rostering software, preferably Visual Care, and Microsoft Office.
Relevant experience will be considered in place of formal qualifications.
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📌 Rostering Officer / Schedular (Melbourne)
🏢 Right At Home
📍 Melbourne