Part-time Contract Associate
Description
Be the welcoming face and steady hand behind our team.
Lifeline Mid Coast is looking for a reliable, organised Administration Assistant to keep our Port Macquarie office running smoothly.
This is a part-time, on-site contract role (3 days a week for 6 months), working 9am to 5pm on Mondays, Tuesdays and Fridays, supporting the team who support our community.
About the Role
Reporting to the Operations & Compliance Manager, you'll be the first point of contact for visitors, callers and volunteers, and you'll keep the office, shops and volunteer onboarding running behind the scenes.
What You'll Do
Reception and communication
Greet visitors, handle walk-in and donation enquiries, and direct people to the right team
Answer and divert phone enquiries, take messages and check voicemail
Follow our escalation process and provide Lifeline ******** for anyone in distress
Monitor the inbox, reply to routine enquiries and flag urgent matters to the manager
Review and progress new volunteer applications through the onboarding stages on Rosterfy, our volunteer management system
Lodge and follow up background checks, handling all information confidentially
Keep volunteer databases and tracking sheets accurate and up to date
File onboarding paperwork securely
Shop and finance administration
Collect,



check and file daily sales summaries from each shop
Record and file waste receipts
Office and facilities
Keep reception and the office tidy and well stocked
Complete the weekly grocery shop and manage bins
Liaise with cleaners and contractors, log maintenance and book vehicle services
Events and team culture
Coordinate bookings and scheduling for meetings and events
Track birthdays and milestones and organise cards and small gifts
What We're Looking For
Experience in administration, reception or office support
A warm, professional manner
Strong organisation and the ability to prioritise
Good written and verbal communication
Confidence with Outlook, Excel and Word, and comfort learning current systems
Attention to detail and accurate record-keeping
Discretion with confidential and personal information
Calm and empathy when dealing with distressed people
Reliability, initiative and a team-first attitude
A current Fit2Work background check, or willingness to complete one
Experience in the not-for-profit, community services or mental health sector is highly regarded
Why Join Lifeline Mid Coast?
Increase your take-home pay with salary packaging
Meaningful work that changes lives
Professional development opportunities
A adaptable and collaborative working environment
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📌 Administration Assistant (Port Macquarie)
🏢 UCA Lifeline Mid Coast NSW
📍 Port Macquarie