Do you love making a great first impression?
We're looking for a confident, people-focused Concierge Team Leader to help create thoughtful, memorable guest experiences at 1 Hotel & Homes Melbourne.
This is a hands-on leadership role for someone who enjoys being on the floor, supporting the Chief Concierge and helping a busy team deliver warm, seamless service from arrival to departure.
About 1 Hotel & Homes Melbourne
Set on Melbourne's waterfront at Seafarers, 1 Hotel & Homes Melbourne brings nature-inspired design and thoughtful hospitality to the heart of the city.
As part of the 1 Hotels brand, we believe luxury and sustainability go hand in hand.
We're committed to creating welcoming, inclusive workplaces where our people can grow and thrive.
About the Role
As Concierge Team Leader, you'll be a visible and supportive presence across the driveway and lobby.
You'll help oversee daily operations, lead by example, and coach the team to deliver attentive, personalised service.
In this role, you will:
Welcome guests and support smooth arrivals and departures
Coordinate valet parking, luggage assistance and guest requests
Share your knowledge of Melbourne's dining, events and local experiences
Guide and support concierge team members throughout their shifts
Help maintain service standards,



workplace safety and efficient operations
Work closely with the Chief Concierge and wider Rooms Division team
What's in It for You
Competitive remuneration and hotel-wide team benefits
Discounts across food, beverage and hotel stays
Ongoing training and career development opportunities
A supportive leadership team and collaborative workplace
A values-led culture focused on wellbeing, sustainability and balance
A varied, guest-facing role where each day brings something different
What We're Looking For
You're a warm, organised and hands‐on hospitality professional who enjoys helping others do their best.
You're confident in a rapid‐paced environment and take pride in delivering thoughtful service.
You'll bring:
1–2 years' experience in a luxury hotel or premium hospitality environment
Strong communication and organisational skills
A positive, people-focused approach to leadership
Attention to detail and the ability to solve problems calmly
Flexibility to work a rotating roster, including weekends, public holidays and late shifts
If you're passionate about creating meaningful guest experiences and leading with care, we'd love to hear from you.
#J-*****-Ljbffr

📌 Concierge Team Leader (Melbourne)
🏢 1 Hotel Melbourne
📍 Melbourne