Job Category: Management,The Brown and Hurley Group,Workshop / Service
Job Description
We are looking for a motivated and experienced Service Manager to lead our Service Department in this permanent, full-time position.
This is an exciting opportunity to lead a large, high-performing workshop within one of Australia's leading truck dealership groups.
You will be responsible for the day-to-day operations and profitability of the department, while coaching and mentoring the team, driving workshop performance, and building long-term customer relationships.
Based in our Townsville branch, you'll oversee a substantial workshop operation comprising a 1,700m2 workshop with 22 bays, including three full-length service pits.
With strong investment in our people, facilities and training, our team performs a diverse range of work in-house, including engines, drivelines, suspension, brakes, diagnostics and electrical repairs, ensuring no two days are the same.
What You'll Be Doing
Lead, coach and develop Technicians, Apprentices and Service Advisors
Ensure exceptional customer service standards are maintained
Create and maintain strong customer and supplier relationships
Manage workshop workflow, productivity and labour recovery
Monitor WIP, profitability and key performance indicators
Achieve departmental goals within budget
Ensure repairs are completed to OEM standards
Maintain a safe, compliant and productive workshop environment
Control staffing levels, schedules and resource allocation
Visit customers and suppliers regularly
Manage warranty processes and departmental administration
What We're Looking For
Proven success as a Service Manager or similar leadership role
Experience within a truck, heavy vehicle, agricultural or automotive dealership




Trade qualification as a Truck Mechanic or similar mechanical trade
Strong leadership and people management skills
Excellent customer service, communication and relationship-building abilities
Strong organisational and time management skills
Sound understanding of workshop KPI management, labour recovery and profitability
Knowledge of Kenworth and DAF trucks (preferred)
EQUIP knowledge (preferred)
About Us
The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, with nineteen locations throughout Queensland and Northern New South Wales.
We are a family-owned business with 80 years in the industry, specialising in the sale and service of heavy commercial trucks and trailers, as well as agricultural and construction machinery.
We proudly represent some of the industry's leading brands and have built our reputation on exceptional customer service, quality workmanship and long-term relationships.
The Brown and Hurley Group has received numerous industry awards and is a trusted supplier to Australia's road transport and agricultural industries.
Why Join Us?
Market-competitive salary package with performance bonuses
Company vehicle and fuel card
Lead one of the largest heavy vehicle workshop operations in the Townsville region
22 service bays, dedicated component repair facilities and three full-length service pits
Significant investment in equipment, tooling and workshop infrastructure
Strong OEM and product-specific training programs
Variety of work completed in-house, including engines, driveline, suspension, brakes and electrical systems
Career development opportunities within one of Australia's leading truck and agricultural dealerships
Health and wellbeing support programs plus retail, banking and health insurance discounts
Supportive team culture where you're treated as part of the family
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📌 Service Manager (Townsville)
🏢 Brown and Hurley
📍 Townsville