Position Highlights
Join a multidisciplinary team delivering person-centred mental health support
Coordinate assessments, care planning, referrals and wraparound services
Flexible, family-friendly working arrangements
Generous salary packaging benefits of up to $18,550
$***** to $***** per hour plus 12% superannuation
Employment Type
Contract – Full-Time
Contract until 30 June ****
Practice Information
The organisation provides inclusive, person-centred mental health and community support services.
Its multidisciplinary team works with participants, families, carers, health professionals and community service providers to coordinate appropriate care and support pathways.
The organisation is committed to cultural safety and welcomes people from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse backgrounds, LGBTIQA+ communities, people with disability, people with lived or living experience, and people of all ages and genders.
Position Description
The Intake and Assessment Coordinator will be an important first point of contact for people seeking support.
Working within a multidisciplinary team, the successful candidate will complete comprehensive assessments, identify individual needs and connect participants with suitable services and supports.
Key responsibilities include:
Conduct comprehensive biopsychosocial assessments and develop person-centred recovery and care plans
Use the Initial Assessment and Referral Decision Support Tool to determine support needs and appropriate service pathways




Coordinate wraparound support with participants, families, carers and service providers
Provide brief interventions, including psychoeducation and evidence-based approaches such as Cognitive Behavioural Therapy, Dialectical Behaviour Therapy, Acceptance and Commitment Therapy and Motivational Interviewing
Identify mental health, physical health, and alcohol and other drug support needs
Apply risk assessment, crisis intervention and escalation procedures
Support participants throughout their service coordination journey
Work closely with general practitioners, emergency departments, inpatient units, Community Mental Health Teams and other community services
Develop strong referral pathways and partnerships with internal and external stakeholders
Maintain accurate clinical records, documentation and service data
Contribute to quality improvement, audits, accreditation, reporting and key performance indicator monitoring
Position Requirements
A minimum Certificate IV in Mental Health, Community Services or Youth Work, a Diploma of Counselling, or an equivalent qualification
Experience in mental health intake, assessment, triage and referral
Knowledge of mental health, psychosocial, alcohol and other drug,



and community support services
Experience applying risk assessment, crisis intervention and escalation processes
A strengths-based, recovery-oriented and non-judgmental approach
Strong communication, relationship-building and negotiation skills
Ability to work independently and collaboratively within a multidisciplinary team
Robust administration, time-management and documentation skills
Ability to provide culturally responsive and inclusive support to Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTIQA+ people and other priority populations
Confidence using Microsoft Office and client information systems
A current driver licence and the ability to travel locally within the Toowoomba Regional Council area
After Hours Requirements
No after-hours requirements have been specified.
About Toowoomba
Toowoomba is a major regional city on the lands of the Giabal and Jarowair Aboriginal peoples.
Known as Queensland's Garden City, it offers established health, education and community services, a vibrant dining and cultural scene, and convenient access to Brisbane and the wider Darling Downs region.
Following successful placement, eligible candidates may be entitled to receive support and financial assistance through Health Workforce Queensland's comprehensive workforce attraction and retention incentives.
This position may be eligible for a scholarship or bursary for ongoing professional development.
#J-*****-Ljbffr

📌 Intake & Assessment Coordinator | Social Work / Counselling | Toowoomba Qld (10004306)
🏢 Health Workforce (Australia)
📍 Toowoomba