Library Customer Service Officer
Location:St Kilda (100% on-site)
Work Type:Part-time (21 hours per week)
Pay Rate:$***** - $***** per hour + superannuation
Tenure:ASAP start - until Jan **** with potential for 2 roles transitioning to a permanent ongoing position
About the Opportunity
Randstad is proud to recruit for 3 x customer-focusedCustomer Service Officerswith background working in Libraries based nearSt Kilda.
These are rewarding part time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.
Available Shifts & Roster Options
We are currently recruiting across three distinct roster options (each totaling 21 hours per week):
Position 1:Monday (evening shift), Tuesday, Wednesday
Position 2:Monday, Thursday (evening shift), Friday
Position 3:Wednesday, Thursday (evening shift), Friday
Key Responsibilities
Deliver warm, professional, front-of-house customer service to library visitors and community members.
Assist patrons with borrowing, returns, catalog searches,
and digital library resources.
Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
Support library administration, circulation duties, and shelf maintenance.
Key Requirements
Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
Strong interpersonal and communication skills, with a patient and approachable attitude.
Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
Availability to work 100% on-site in St Kilda across your chosen shift schedule.
Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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