Join a Global Employer of Choice
$***** per hour + Super
Full-Time Temporary Assignment
Looking for your next customer service opportunity with a world-renowned organisation?
We're seeking customer-focused professionals who thrive on solving problems and delivering exceptional service.
Join a globally recognised employer with a reputation for putting both its customers and employees first.
This is an exciting opportunity to work with a collaborative, high-performing team supporting small and medium-sized businesses across Australia.
About the Role
As a Customer Support Officer, you'll be the first point of contact for customers with invoicing and account enquiries.
You'll manage inbound calls and emails, investigate issues, and deliver timely, accurate resolutions while providing an outstanding customer experience.
Working within a close-knit team of around 10 people, you'll be committed to achieving First Contact Resolution, ensuring customer enquiries are resolved efficiently wherever possible.
Your responsibilities will include:
Responding to inbound customer calls and emails relating to invoicing enquiries
Investigating and resolving account and billing issues
Providing exceptional customer service while supporting accounts receivable outcomes




Escalating complex enquiries to specialist teams when required
Maintaining accurate customer records across multiple systems
Participating in quality assurance and continuous improvement initiatives
About You
We're looking for someone who enjoys helping people and takes pride in delivering exceptional service.
You'll bring
Experience in a fast-paced customer service or contact centre environment
A strong customer-first mindset with a passion for resolving problems
Confidence navigating multiple systems while investigating customer enquiries
Excellent phone communication and active listening skills
Strong time management and the ability to prioritise competing tasks
Experience working towards KPIs and service standards
A genuine appreciation for diversity, inclusion and working collaboratively with people from all backgrounds
What's On Offer
$***** per hour + Super
Full-time hours, Monday to Friday
Rotating roster between 7:00am and 5:00pm
Brisbane CBD office with easy access to public transport
Initial 3-month temporary assignment with potential for extension
The prospect to build your experience with a globally recognised organisation
#J-*****-Ljbffr

📌 Customer Support Agent (Brisbane)
🏢 Tacticall
📍 Brisbane