Service & Maintenance (Core)
Diagnose mechanical and/or electrical faults using appropriate tools and testing methods
Carry out service, repair and maintenance works across vacuum packaging systems and associated equipment
Repair and replace components including motors, gearboxes, bearings, seals, shafts and conveyor
Ensure equipment is returned to service safely, efficiently and to a high standard
Identify and implement safe, practical fixes to equipment issues
Installation & Commissioning (Core)
Install machinery and equipment onsite and in workshop environments
Commission equipment and ensure correct operation
Provide basic operational training to end users and customers
Customer & Communication (Core)
Communicate clearly with customers regarding job progress and outcomes
Represent the business professionally onsite
Manage customer expectations and elevate issues where required
Operations & Job Management (Core)
Organise jobs effectively to meet timelines and service expectations
Ensure appropriate tools, parts and preparation for each job
Maintain parts stock control within service vehicle
Complete accurate reporting, documentation and service records
Safety & Compliance (Core)
Follow all safe work practices including JSA, Take 5 and SWMS requirements
Maintain thorough and accurate safety documentation
Work within food-safe environments and adhere to hygiene standards
Ensure all work is carried out safely and in compliance with relevant standards
Mechanical (Core for Mechanical Bias / Support for Electrical Bias)
Perform mechanical fault finding, repair and maintenance works
Undertake installation and replacement of mechanical components
Use workshop tools, power tools and fixed plant safely
Electrical (Core for Licenced Electrical Technicians / Developing for Others)
Perform electrical testing, fault finding and diagnostics (where licenced)
Carry out electrical installations and modifications in line with licensing and compliance requirements.
Take responsibility for electrical safety and compliance on jobs where electrical work is performed (where licenced)
Support electrical work and build capability over time (non-licenced technicians)
Workshop & Fabrication (Secondary / If experienced)
Undertake fabrication and modification of mechanical parts
Complete stainless steel and mild steel welding
Perform machining tasks including milling and turning
Logistics & Support (Secondary)
Forklift operation (if licenced)
Receive, dispatch, palletise and secure goods for freight
Education, Licences and Qualifications
Essential
Current, unrestricted QLD driver's licence
Relevant mechanical trade qualification (Mechanical or Electrical - Cert III or higher)
Must be eligible to work in Australia with unrestricted work rights
Additional (Role Dependent)
Electrical licence (required to perform electrical work and take responsibility for electrical compliance)
Desirable
Forklift licence
Welding and fabrication experience
Machining experience (milling, turning)
Professional Experience
Experience servicing and repairing industrial machinery or similar equipment
Experience in mechanical fault finding and repair
Exposure to working in workshop and/or field service environments
Experience working in customer facing service roles
Skills and Knowledge
Essential
Strong mechanical fault-finding and repair capability (mechanical and/or electrical)
Ability to problem solve and implement safe, practical fixes
Proficient in using workshop tools (hand and power tools)
Clear communication and documentation skills
Strong organisation and time management
High attention to detail and quality of work
Physically capable of working in demanding environments and confined spaces
Professional presentation and solid work ethic
Strong customer service mindset
Desirable / Developing
Cross skilling across mechanical and electrical disciplines
Sound understanding of AC motor operation and associated components
Exposure to vacuum systems
Fabrication, welding or machining capability
Annual Salary of $110,000 to $120,000 plus super
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