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Enjoy purposeful work, help improve healthcare access and health outcomes for Aboriginal and Torres Strait Islander communities on Mornington Island.
Classifications
Administration / Admissions
Full-time
Key points
Join an iconic organisation improving health outcomes in remote communities
Support multidisciplinary teams delivering essential primary healthcare
Access up to $18,550 in tax-free benefits, increasing your take-home pay!
Description
About the Role
The Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking a highly organised, detail orientated and customer-focused Medical Administration Officer to support the delivery of primary healthcare services for the Ngarnal Aboriginal Community Controlled Health Service (NACCHS) on Mornington Island.
Working from the RFDS Mount Isa base, this role supports a unique partnership between NACCHS and the RFDS.
Together, we deliver integrated primary healthcare services to the Mornington Island community, combining the RFDS expertise in remote healthcare with Ngarnal's local community connection and cultural knowledge to improve health outcomes and provide consistent, culturally safe care.
This is an initial full-time, 12-month contract.
Reporting to the RFDS Practice Manager and working closely with the on-site clinic Administration Officer, Medical Officers, Nurses and Aboriginal Health Workers, you will play a key role in supporting the day-to-day operations of the clinic and the delivery of high-quality healthcare services.
An excellent opportunity for an experienced administrator who enjoys working in a collaborative healthcare environment and is passionate about making a meaningful difference in remote and Indigenous healthcare.
Manage day-to-day clinic administration activities
Maintain and update patient records within Best Practice and other clinical systems
Process referrals, correspondence, pathology results and discharge summaries
Monitor and manage clinic email inboxes and support clinician follow-up requirements
Coordinate patient information requests and manage incoming and outgoing correspondence
Scan, import and accurately categorise documents within medical records
Maintain patient confidentiality and privacy at all times
Support clinicians with administrative tasks, including recalls and patient communications
Assist with quality improvement activities and clinical governance requirements
Work collaboratively with the Ngarnal team to support efficient clinic operations
Administration Officer - Medical
Enjoy purposeful work, help improve healthcare access and health outcomes for Aboriginal and Torres Strait Islander communities on Mornington Island.
Classifications




Healthcare & Medicine
Administration / Admissions
Full-time
Key points
Join an iconic organisation improving health outcomes in remote communities
Support multidisciplinary teams delivering essential primary healthcare
Access up to $18,550 in tax-free benefits, increasing your take-home pay!
Description
About the Role
The Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking a highly organised, detail orientated and customer-focused Medical Administration Officer to support the delivery of primary healthcare services for the Ngarnal Aboriginal Community Controlled Health Service (NACCHS) on Mornington Island.
Working from the RFDS Mount Isa base, this role supports a unique partnership between NACCHS and the RFDS.
Together, we deliver integrated primary healthcare services to the Mornington Island community, combining the RFDS expertise in remote healthcare with Ngarnal's local community connection and cultural knowledge to improve health outcomes and provide consistent, culturally safe care.
This is an initial full-time, 12-month contract.
Reporting to the RFDS Practice Manager and working closely with the on-site clinic Administration Officer, Medical Officers, Nurses and Aboriginal Health Workers, you will play a key role in supporting the day-to-day operations of the clinic and the delivery of high-quality healthcare services.
An excellent opportunity for an experienced administrator who enjoys working in a collaborative healthcare environment and is passionate about making a meaningful difference in remote and Indigenous healthcare.
Manage day-to-day clinic administration activities
Maintain and update patient records within Best Practice and other clinical systems
Process referrals, correspondence, pathology results and discharge summaries
Monitor and manage clinic email inboxes and support clinician follow-up requirements
Coordinate patient information requests and manage incoming and outgoing correspondence
Scan, import and accurately categorise documents within medical records
Maintain patient confidentiality and privacy at all times
Support clinicians with administrative tasks, including recalls and patient communications
Assist with quality improvement activities and clinical governance requirements
Work collaboratively with the Ngarnal team to support efficient clinic operations
What You'll Bring




Previous experience in a medical, healthcare or clinical administration position
Strong computer skills, including Microsoft Office applications
Excellent communication and interpersonal skills
A high level of attention to detail and organisational capability
The ability to work collaboratively within a multidisciplinary team
A commitment to delivering exceptional customer and patient service
Desirable
Certificate III in Medical Administration
Experience using Best Practice or other GP practice software
Understanding of Medicare billing processes
Why work for us?
At the RFDS (Queensland Section), you'll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people's lives.
We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.
By joining the RFDS (Queensland Section), you will have access to the following:
A highly competitive salary + super
Access up to $18,550 tax-free perks – increasing your take home pay!
Work with people who are passionate about our purpose and proud of their contribution
Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
Private health insurance discounts
Full uniform allocation
Access to our Fitness Passport (for staff and family members)!
RemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers, including groceries, fashion, technology and travel.
Please note
Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing.
You must possess a valid unrestricted Australian Driver's Licence and be required to show evidence of immunisations for preventable diseases.
The RFDS acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land.
The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare.
We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.
The RFDS is committed to the protection of human and legal rights, including the rights of children, young people and adults to be secure, heard and cared for.
In upholding the Universal Principle, RFDS is committed to creating an organisational environment that ensures Aboriginal and Torres Strait Islander children and their families feel welcome, safe, valued, included and respected.
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📌 Administration Officer - Medical (Mount Isa)
🏢 Flying Doctor
📍 Mount Isa