Attorney-General's Department
Job reference:
******
Location:
**** - ADELAIDE
Job status:
Ongoing
Eligibility:
Open to Everyone
Classification:
ASO7
Salary Range:
$116,089 - $125,490 +Superannuation
Duration:
Ongoing
Vacancy Type:
Full Time
Number of Positions Available:
1
Closing Date:
11:30pm, Monday 16 November ****
About the Opportunity
Bring your leadership expertise to a role where thedecisions you make can improve services for thousands of tenants,landlords and agents across South Australia.
As Manager Bonds, you'll lead a substantialcustomer-facing function, strengthen team performance and driveimprovements across the delivery of bonds services.
Reporting to the Associate Director, Finance and Bonds, you'lllead the Team Leader, Bonds and a large customer-facing team.You'll have the scope to set operational priorities, buildworkforce capability, resolve complex issues and turn performanceinsights into practical improvements that strengthen servicequality and customer confidence.
Key responsibility areas include:
Set the direction and lift performance:
Lead a customer-facing function, translating priorities intoclear operational plans, service standards andaccountabilities.
Build team capability and align resourceswith demand to sustain high-quality service delivery.
Uphold service excellence and regulatoryintegrity:
Oversee bond lodgements, transactions,administration and tenancy information and advice, ensuringservices are timely and accessible with effective controls andconsistent application of legislation and procedures.
Navigate complex issues and manage risk:
Provide advice on sensitive, complex and higher risk matters tosenior leaders and external agencies that help resolve issues,manage risks and provide recommendations for decision makingand exercising delegated authority within approved limits.
Strengthen stakeholder relationships and customeroutcomes:
Develop trusted relationships across CBS andwith tenants, landlords, agents, government agencies,



industryand advocacy groups and other stakeholders.
Drive improvement and service innovation:
Use performance data, customer feedback and operational trendsto identify opportunities to improve systems, processes andservice practices.
Our ideal candidate
will be an accomplishedpeople leader who can balance strategic priorities with therealities of a large, busy, customer-facing operationalenvironment.
You know how to set direction, build capable teams,lift performance and create a culture where accountability and highservice standards go hand in hand.
You will bring sound judgement and credibility to steer complexlegislative, financial or policy matters.
You will have the abilityto look beyond the immediate issue to spot patterns and turnperformance data, insights and stakeholder feedback into practicalimprovements and smarter ways of working.
Comfortable working through ambiguity, you will have the abilityto navigate complexity, weigh competing priorities and make sound,defensible decisions.
You'll also be adept at handling difficultconversations and driving improvements through influence,confidence and strong relationship-building skills.
About theBusiness
The Attorney‐General's Department (AGD) is a key portfoliowithin the South Australian Government, employing more than 1,900staff.
AGD delivers high‐level legal services and advice toMinisters and government agencies, provides specialist policysupport, oversees regulation and compliance functions, and deliversessential services directly to the community.
Consumer and Business Services (CBS)



is a division of theAttorney-General's Department and is responsible for protectingconsumers, supporting and regulating businesses and recordingsignificant life events for South Australians.
CBS is customerfocussed and flexible in its activities, providing accessibleinformation and services.
Employment is dependent upon a National Police Certificateclearance that the AGD finds satisfactory.
Successful applicantswill be provided further information if an interview is requested.Forms are not to be lodged directly with SA Police (SAPOL) underany circumstances and any fees incurred by applicants in doing sowill not be recoverable from the AGD.
Some out of hours work may be required.
Some interstate and intrastate travel may be required
AdditionalNotes
For further information about this exciting opportunity that isnot covered by this website please contact Fiona Gowen, AssistantCommissioner, Business Services and Transformation, Consumer andBusiness Services at ******
The Attorney-General's Departmentvalues workplace diversity and is committed to providing asupportive, inclusive and respectful work environment.
Aboriginal and Torres StraitIslander People and people with disability are strongly encouragedto apply.
The South Australian public sectorsupports flexible ways of working including part-time workingarrangements wherever reasonably possible.
The sector is diverseand desires to increase in diversity and to create opportunitiesfor more South Australians.
We are committed to makingreasonable adjustments to provide a positive, barrier-freerecruitment process and supportive workplace.
If you have anysupport or access requirements, we encourage you to advise us atthe time of application via the contact above or the website /.
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part time.
Applicants are encouraged to discuss the flexible working arrangements for this role.
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📌 Manager Bonds (Adelaide)
🏢 I WORK FOR
📍 Adelaide