Office locations
: Canberra
Essential
: Current NV2 and/or TSPV security clearance
Start Date
:
June ****
We are seeking a Service Delivery Manager to oversee operational services, manage stakeholder relationships and drive service improvement.
Key responsibilities
Manage service levels, performance reporting and service reviews.
Coordinate incident, problem, change and service request management.
Lead escalations and oversee service transition and continuity.
Manage suppliers, delivery teams and operational risks.
Skills & experience
Proven experience managing end-to-end ICT service delivery.
Solid understanding of ITIL service management practices.
Experience with ITSM platforms, service dashboards and performance reporting.
Strong customer engagement, supplier management and leadership skills.
Security Clearance: Current NV2 or TSPV clearance is
strictly required
#J-*****-Ljbffr
📌 Service Delivery Manager (Canberra)
🏢 Nixil
📍 Canberra
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