work for us Join the Team: Practice Manager (Sydney & Brisbane)
ABOUT US
Contour Clinics is a Rapidly Growing Doctor Lead Non Surgical Cosmetic Clinic.
We have established a reputation as being one of the market leaders in this field.
We have a robust focus on Education, Skill and Patient Safety.
We provide our clients with a team of Cosmetic Doctors & Nurses that they can trust.
We have an amazing team and there is a real positive energy within the business and it makes working at Contour Clinics very enjoyable.
THE POSITION
The Practice Manager is accountable for the operational, financial and people performance of their clinic.
The role exists to ensure every patient receives a consistent premium experience, every team member performs to standard, and every clinic operates as a high-performing business unit.
The Practice Manager is responsible for driving utilisation, conversion, retention, treatment planning adoption, team performance and patient satisfaction while ensuring operational excellence across all aspects of the clinic.
CLINIC PERFORMANCE
Deliver clinic revenue and profitability targets
Drive utilisation across all practitioners
Improve average visit value across the clinic
Improve retention and rebooking outcomes
Ensure treatment planning adoption is embedded
Identify revenue opportunities and performance risks
Review clinic KPI performance weekly
TEAM LEADERSHIP
Lead and manage all clinic team members
Build a positive, accountable and high-performing culture
Conduct regular one-on-one meetings with staff
Address underperformance promptly
Support recruitment and onboarding activities




Support clinician development alongside the Education Development Manager
Ensure all team members understand and achieve KPI expectations
PATIENT EXPERIENCE
Ensure delivery of a premium and consistent patient journey
Ensure every patient leaves with a clear next step
Monitor patient feedback and reviews
Resolve complaints and escalations promptly
Maintain high clinic presentation and service standards
OPERATIONAL EXCELLENCE
Ensure compliance with all SOPs and clinic standards
Manage clinic rostering and workforce planning
Ensure booking efficiency and diary optimisation
Monitor stock levels and inventory controls
Coordinate clinic maintenance requirements
Ensure accurate use of DappleOS and clinic systems
TREATMENT PLANNING & CONSULTATION STANDARDS
Ensure every patient leaves with a treatment plan
Monitor treatment plan adoption across clinicians
Reinforce consultation standards and structured patient journeys
Support implementation of Consultative Mastery principles
Partner with the Education Development Manager to address skill gaps
FINANCE ACCOUNTABILITY
Understand clinic profit and loss performance
Monitor wages as a percentage of revenue
Control clinic expenses and minimise wastage
Monitor stock usage and inventory performance
Improve clinic profitability through productivity and operational efficiency
REPORTING & ACCOUNTABILITY
Conduct daily clinic huddles
Participate in monthly Practice Manager meetings
Submit weekly clinic performance reports
Maintain visibility of revenue, AVV, utilisation, retention, conversion and treatment plan adoption
Escalate risks and performance issues proactively
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📌 Practice Manager (Sydney)
🏢 Contour Clinics
📍 Sydney