We're looking for a friendly, organised and proactive person to join our growing digital marketing agency in a hybrid customer experience and marketing support role.
This is a great opportunity for someone with strong communication skills who enjoys helping customers and has an interest in digital marketing, ecommerce and technology.
What you'll be doing
Answering inbound customer service calls for ecommerce brands
Helping customers with orders, deliveries, returns and product enquiries
Managing customer support tickets and following up on outstanding issues
Assisting with Shopify website and product updates
Scheduling social media content and preparing straightforward Canva designs
Supporting email marketing campaigns and other digital marketing activities
Helping our team with general marketing administration
What we're looking for
Excellent spoken and written English
A friendly, confident and professional phone manner
Strong organisation and attention to detail




Comfortable learning new software and systems
An interest in digital marketing and ecommerce
Ability to work independently from home
Previous customer service experience preferred
Experience with Shopify, Canva, Gorgias or email marketing platforms would be an advantage, but isn't essential.
The opportunity
Part-time remote contract role
Approximately ***** hours per week initially
Australian business-hours availability for agreed customer support coverage
Flexible marketing tasks around customer service commitments
Opportunity to learn and grow within a digital marketing and technology agency
We're more interested in finding someone with the right attitude, communication skills and willingness to learn than someone with years of marketing experience.
#J-*****-Ljbffr

📌 Marketing & Customer Experience Coordinator (Remote Contractor) (Townsville)
🏢 Moor Marketing Agency
📍 Townsville